Administration Officer/Reception

Company Description

For over 50 years, Each has stood beside individuals and communities, helping people live healthier, more fulfilling lives.

We put people at the heart of everything we do, surrounding them with a network of care and support that empowers individuals to thrive.

Join us and be part of a team that delivers Altogether Better Care—because when we come together, we create brighter futures for all.

Job Description

• 0.6 FTE | Ongoing
• Based at headspace Dandenong, on the lands of the Boon Wurrung People
• 12% Super + Generous Salary Packaging benefits of up to $18,550

Be the welcoming face of headspace Dandenong

Are you passionate about supporting young people and thrive in a busy, people-focused environment? Do you have experience in medical administration and love being the go-to person who keeps things running smoothly? If so, we'd love to hear from you

At headspace Dandenong, we're all about making a difference in the lives of young people aged 12–25. Our centre is a vibrant, inclusive, and safe space where young people can access support for their physical and mental health, alcohol and other drugs, and work and study needs. We're looking for someone who shares our passion and can bring warmth, professionalism, and a sense of fun to our front desk.

Your role, your impact

As our Administration Officer, you'll be the welcoming face of headspace Dandenong. You'll play a vital role in supporting young people and their families, ensuring our Youth Health Clinic and centre run smoothly and professionally. Your work will help create a safe, approachable, and supportive environment for every young person who walks through our doors.

Key responsibilities:

• Manage reception and medical administration for the Youth Health Clinic, including client arrivals, Medicare details, and appointment bookings.
• Own the first point of contact experience—greeting visitors, answering calls, and responding to queries with warmth and professionalism.
• Create and maintain accurate medical records and client data in our systems.
• Support clinicians, GPs, and nurses with a range of administrative tasks.
• Coordinate room bookings and keep communal spaces welcoming and organised.
• Assist with onboarding and training new staff in admin procedures and systems.
• Demonstrate initiative by seeking guidance and clarifying processes when needed.

Who we're looking for

• Experience in medical administration (essential), ideally in a health or youth-focused setting.
• Passion for working with young people—demonstrated through experience or your ability to connect and communicate with them.
• Exceptional customer service and communication skills, with a professional and empathetic approach.
• Strong organisational skills, attention to detail, and the ability to prioritise effectively.
• Confident with Microsoft Office and able to learn new systems quickly.
• Ability to maintain confidentiality, tact, and diplomacy at all times.

What will make you stand out

• Experience working in a youth health or community setting.
• Previous experience supporting multidisciplinary teams.

What's in it for you

At Each you'll be supported to be your best. We provide:

• Diversity & belonging – We value all backgrounds, abilities, and identities and are committed to cultural safety.
• Supportive & inclusive culture – Work with like-minded colleagues and leaders who genuinely care.
• Competitive salary – Based on your experience, plus above-award conditions and generous leave options.
• Boost your take-home pay – Not-for-Profit Salary Packaging (up to $15,900 tax-free per year) plus an extra $2,650 tax-free for meals and entertainment.
• Professional development & training – Access mentoring, supervision, leadership pathways, and discipline-specific learning.
• Endless career opportunities – With over 200 programs across QLD, NSW, ACT, and VIC, there are plenty of pathways to progress.
• Free, confidential support – Our Employee Assistance Program is available for you and your family.
• More leave when you need it – 5 weeks annual leave, sick/carer's leave, family & domestic violence leave, and the option to purchase extra leave.
• Make public holidays work for you – Substitute public holidays to align with your personal, cultural, or religious needs.

To view the full Position Description, click here, or visit , go to 'Work With Us' > 'Careers' > 'Open Roles' and search for this position.

For more information or a confidential conversation, contact Tabatha Pannell (Administration Coordinator) at

Applications close: Friday 3rd October.

Please note that applications will be reviewed as they are received. Interviews may take place during the advertising period – so don't miss out and apply today

Additional Information

Next Steps in the Hiring Process

Thank you for your interest in joining Each To learn more about next steps, please check out our Hiring Process Guide.

We are a 2025 Circle Back Initiative Employer - we commit to respond to every applicant.

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