State Service Manager – Earthmoving Equipment

COMPANY -

Australians Biggest Earthmoving dealer has been building a reputation for delivering exceptional customer service and excellent product sales for the last 64 years in Australia. They operate 5 different Branches nationally and with excellent results for selling high end construction equipment. With excellent training and over 183 staff you're going to be working for one of the key leaders. They have driven results through one of the best Earthmoving products in Australia. They are seeking a highly experienced Service Manger that has run and technical earthmoving operation and understands the importance of customer service. Do you have the experience and management exposure to lead from the Front?

POSITION -

In this challenging role you are going to be working with the National Service manager and regional after sales management team to oversee Brisbane QLD. The current operation needs a professional that is hands on, you will have an eye for detail and can lead by example. You will have a small team to begin with and we need your help to not only grow the team but to also exceed budgets and put in place strong work ethic. With the Branches having a successful sales team and machines getting assembled daily you will need to keep up on new builds but also oversee existing projects. The operation has a large service operation and with pressure from the team it will be down to you coordinate and oversee all deliveries and Service backup support to customers. Recruitment has been a challenge for the branches and to attract quality staff, this is one of the biggest challenges that currently sits within the operation. This will be your operation and the National Service manager has said he really needs a proven leader and someone that can handle the pressure but can also run this like his own business.

From time to time you will be required to jump on the tools and help the team when its needed. You will wear multiple hats in the business, and we need an allrounder. We understand that this is a challenge. Your attitude and positive direction is the key to your success and you will always lead and motivate the team around you.

• Maintain a safe & healthy working environment in compliance with OH & S policies & regulations.
• Talk with customers daily and advise on invoicing and payment plus putting out fires with the direction of resolving problems and driving the relationship forward.
• Manage your Supervisors, Service team to repair of equipment
• Manage and maintain workshop and work with senior management to achieve objectivities
• Ensure the work carried out in the workshop is in compliance with the job specifications
• Oversee schematics of new builds and openly communicate within internal departments on technical issues and problems that may occur with customised equipment.
• Communicate effectively to the OEM in supply and logistic issues.
• Manage the existing field service team and support customers from the Brisbane operation by working with the field service manager.
• Train and develop key staff members on new equipment and equipment upgrades
• Communicate and organise the internal engineering teams
• Oversee full operation and reduce all issues within the operations.
• Work closely with your workshop team to make sure everything gets completed on a timely manner and to safety standard
• Support your remote service branches and provide direct management support.
• YOU must understand retail service environment that Time on the build is essential and coming in under cost.
• True leadership and operational management to build a successful working team that works as one and every department talks to each other.

You will be overseeing the build of the following equipment –

· Excavators

· Wheel Loaders

· Site Dumpers

· Mobile Crushers

· Roller and compaction Equipment

· Articulated dump Trucks

· Material Handling Equipment

· Rock Breakers attachments

· Rock Drills

· Shredders and grinders

JOB REQUIRMENTS –

· years as a service Manger within the Earthmoving Industry.

· You must have worked for major Earthmoving dealership or OEM within Australia.

· Cert 3 Heavy Plant Mechanic

· Leadership qualities

· Machine Retail experience

· Excellent organisational skills

· Team Leader

· Trade qualification as Fitter or Diesel Mechanic

SALARY & BENNFITTS –

· Base Salary

· Company 4WD

· Superannuation

· Full Product and technical Training

· Car Parking Space

· Fuel Card

· Tools Of trade

APPLY – If this role sounds like something you would be interested in please forward me your resume to or call me for a private conversation

Cappro Pacific is one of the industry leaders within Construction, Mining and Heavy Equipment Recruitment. With over 18 years' experience and we have over 326 clients listed throughout ANZ. We support the National industry with talented and skilled staff. We have a number of live roles in Australia and New Zealand. If this isn't right for you, we can discuss other exciting job opportunities. Please give us a call today to discuss your next career and or new job Opportunities.