After Hours Coordinator

2 weeks ago

Mascot, Australia Just Better Care Full time $60,000 - $80,000 per year

After Hours Coordinator (Work From Home – On-Call)

Location: Mascot (Remote/Work from Home)

Service Areas: Eastern Suburbs, Inner West, Sutherland, and St George

Hours:

  • Weekdays (Mon–Fri): 6:00am–8:00am & 6:00pm–10:00pm
  • Weekends & Public Holidays: 6:00am–10:00pm

At Just Better Care, we provide in-home disability and aged care services that empower people to live independently. We believe everyone—regardless of age or ability—deserves access to the support they need to live life on their own terms. We CARE deeply about both our customers and our team.

We are currently seeking a dedicated and reliable After Hours Coordinator to join our team on an on-call, work-from-home basis. This critical role helps ensure that our customers receive timely support and service outside of regular office hours.

About the Role

This role is ideal for someone who thrives in a fast-paced environment, has strong coordination skills, and is passionate about making a difference in their community. You'll be responsible for handling after-hours calls, coordinating urgent care requests, and providing support to our field staff and customers.

What We're Looking For

  • Proven experience coordinating in-home or community-based support services
  • A strong customer service mindset and the ability to stay calm under pressure
  • Understanding of Consumer Directed Care and/or Person-Centred Practices
  • Excellent communication skills—both written and verbal
  • Strong computer skills, with confidence using MS Word, Outlook, and PowerPoint
  • Experience using care or information management systems is an advantage

Why Join Just Better Care?

  • Flexible, work-from-home opportunity
  • Be part of a caring, supportive, and passionate team
  • Make a real difference in your community
  • Play a key role in delivering high-quality support outside normal business hours

Interested

If you have questions or would like to know more about this opportunity, please reach out to:

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