Rostering & Administration Assistant Disability Services

1 week ago

Mascot, Australia EDEN Ability Full time

**About Us**
Eden Ability is a NDIS service provider delivering 24/7 care and support. We’re looking for a motivated, reliable, and organised person to take ownership of rostering and compliance administration, while also providing general support to the management team.

**The Role**
This is a key role in keeping our services running smoothly. You’ll be the **first point of contact** for staff around roster changes, build and maintain rosters in ShiftCare, and make sure compliance and onboarding documents are always up to date.

**Main duties include**:

- Creating and maintaining rosters in ShiftCare, including daily changes.
- Being the **first contact for staff** when shifts need to be filled or changed (including occasional after-hours calls with on-call allowance).
- Uploading and managing compliance documents in ShiftCare.
- Preparing onboarding packs and contracts for new staff.
- Tracking police checks, NDIS Worker Screening, Working With Children Checks, and other staff clearances.
- Provide accurate support information and shift details to ensure support workers can perform their role.
- Ensure the accurate entry of shifts, leave and mileage into the CRM rostering tool.
- Preparation of any necessary operational and management reporting regarding invoicing
- Answer, screen and forward incoming calls.
- Prepare and coordinate Participant Service Agreements.
- Administer the client intake process.
- Provide timely solutions to participant queries and complaints.
- Perform other duties consistent with the position.

What you will need:

- Experience in rostering or scheduling high volumes of services utilising electronic rostering systems.
- A motivated self-starter who takes pride in providing exceptional service and support.
- Experience within the CRM and the NDIS portal
- A willingness to learn.
- Friendly personable demeanour.
- Excellent verbal and written communication skills.
- Great time management skills and the ability to prioritise your workload.
- Excellent attention to detail and the mathematical ability to calculate costs of services.
- NDIS Worker Screening Check clearance.
- Completion of NDIS Quality and Safeguards Commission Worker Orientation Module ‘Quality, Safety and You’, and provision of a copy of the certificate of completion.

What we Offer:

- Competitive pay that is exclusive of superannuation
- Full-time role with occasional on-call requirements.
- Training and support to build your skills.
- A supportive team environment with opportunities to grow.
- Salary based on experience, with on-call allowance for after-hours support.
- If you’re motivated, organised, and want to be part of a team that makes a real difference, we’d love to hear from you.

**Job Types**: Full-time, Part-time, Permanent, Casual

Pay: $65,208.00 - $99,319.01 per year

Expected hours: No less than 38 per week

**Benefits**:

- Salary packaging
- Visa sponsorship
- Work from home

Application Question(s):

- How many years of rostering and admirative experience do you have?

**Experience**:

- rostring satff: 1 year (required)
- Administration: 1 year (required)

**Language**:

- Fluent english (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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