Supervisor

4 days ago

Collingwood, Victoria, Australia Sense Of Self Full time

Sense Of Self

Launched in 2020 and featured in Vogue, The Design Files, The AFR and more, Sense Of Self (SOS) is a contemporary bathhouse and spa with beautiful design, a big mission, and world-class customer service at its heart. We exist to be a local watering hole for our guests, our team, and our community — a place where everybody is welcome to experience connection, communion, and the deep rest that comes from communal bathing.

We live by our values: setting a new standard for wellness, fostering belonging and agency, and never selling BS.

The Role

As a Supervisor at SOS, you are responsible for the end-to-end running of the space, including customer service, leading a team while on shift, and ensuring smooth operations of the bathhouse and massage studio.

This role is suited to someone with exceptional hospitality experience, experience in people leadership and someone who possesses great time management skills, excellent communication capabilities, and a can-do attitude. We are keen to meet people who enjoy working in a fast-paced environment, with a dynamic team, and those who have a human-centred approach to guest services.

Skills, Experience, & Availability:

  • Extensive hospitality experience - at least 2-3 years in a supervisor role (incl. staff management)
  • Exceptional guest care - Human-centred care at your core
  • Experienced team leader - you can motivate and ensure all team members are performing and being held accountable to their roles and responsibilities proficiently and consistently
  • Excellent, clear, and consistent communication to both customers & colleagues
  • Calm under pressure - at SOS, we have a very demanding and high-paced customer service environment
  • Self-led and adaptable - willingness to help across all aspects of spa operations, including but not limited to cleaning, back of house operations, laundry, and customer service
  • Ability to be flexible with shift times, including nights, weekends and early mornings due to our trading hours.

What we can offer:

  • Min. 3-4 Shifts per week

  • Ongoing training & professional development

  • A regular work pattern that encourages a healthy work/life balance

  • A supportive and dynamic environment

  • Free week-day access to the bathhouse

  • Generous discounts across our retail space

  • Access to our staff pantry to make meals while on shift

The Application Process:

  • If you think this sounds like you, please apply via the Seek platform.
  • Make sure to include a cover letter that tells us why you'd be perfect for the role, and please enclose your CV as a PDF.
  • We will invite shortlisted candidates only for an interview
  • We may invite you to do a trial shift as part of the recruitment process, to see you in context of the space and for you to see how it all works

To learn more about us, follow these links:

  • Our website: https://sos-
  • Instagram:@sos.senseofself

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