Support Officer

Want to enrich lives and strengthen communities? Join Anglicare Sydney and help us improve the future of social services, one person at a time.

Transform lives, every single day

Do you want a career that means more? At Anglicare Sydney, we bring the strength, the support and the strategy to make it happen.

As a Support Officer - Seniors Communities, you'll be key to our mission to enrich lives and strengthen communities. Be welcomed into a compassionate, respectful and purpose-driven community where we don't just talk about values - we live them.

Your opportunity

As a Support Officer - Seniors Communities, you will play a vital role by providing administrative, scheduling and customer service support within our Retirement Villages.

Reporting to the Support Team Lead, you will play a key role in ensuring the smooth delivery of care and services, while supporting our residents, their families, and internal retirement living teams.

This is a resident-facing role that requires strong communication skills, excellent organisation, and a heart for supporting older Australians in a respectful and compassionate way.

We are seeking someone who can work Monday to Friday on site from 10:00am - 6:00pm with flexibility to occasionally cover the morning shift from 6am - 2pm.

With integrity and resilience, you will:

• Deliver exceptional customer service by promptly addressing resident and stakeholder inquiries through calls, emails and in person.

• Coordinate and schedule care and support services for residents, ensuring timely adjustments as required.

• Maintain accurate and up-to-date records within Anglicare's CRM and other IT systems.

• Support resident onboarding processes and general administrative tasks.

• Foster collaborative relationships with internal and external stakeholders.

• Promote a culture of safety and continuous improvement within the workplace.

What you'll bring

• Strong customer service skills and ability to engage empathetically with residents and their families.
• Alignment with Anglicare's mission, vision, and values, including integrity, compassion, and excellence.
• Background in community-based aged care services is highly desirable.
• Experience in scheduling systems and technology applications.
• Effective communication skills, both written and verbal, across all levels of staff and stakeholders.
• Proven ability to manage multiple priorities with excellent time management skills.

Preferred Qualifications and Experience

• Minimum 2 years' experience in administration, scheduling or business support

• Experience in aged care, community services or similar environments (preferred)

• Familiarity with rostering and care coordination systems

• Ideally, you'll bring your exceptional customer service and administrative skills with a desire to support older people with dignity and respect along with your ability to multitask with keen attention to detail.

Why Anglicare?

We provide meaningful opportunities and choice, both for the individuals and communities we support and the dedicated people here who make it happen.

At Anglicare, you'll get the security, stability and opportunities that come with a strong, well-established organisation that's ready for the future. You'll belong to a community of kind, humble and respectful people of all faiths and backgrounds. You will also be supported to gain new knowledge, deepen your experience and expertise, and shape a rewarding career.

On top of that, here are just some of the tangible benefits you will enjoy in a career with us:

• Pay less tax on your income and increase your take home pay. With salary packaging, up to $15,900 of your income is tax free.

• Spend up to $2,650 on accommodation, meals and entertainment also tax free with salary packaging.

• Ongoing professional development and leadership training to advance your career

• Exclusive discounts to over 400 retailers

• Employee Assistance Program and Fitness Passport with discounts to over 800 gyms for you and your family

Are you ready for a career that means more?

To apply for this role, please click the 'Apply' button. All applicants will receive a response.

Anglicare is as wonderfully diverse as the customers and communities we support. While we are guided by our Christian-based values, our team includes people of all faiths and backgrounds who share our commitment to serving others, and we value the diverse perspectives they bring. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, genders, abilities and cultural backgrounds.