Compliance Support Officer

Permanent – Full Time

Step into a role where your attention to detail and people skills truly matters. You'll be the go-to for community enquiries and play a key part in supporting regulatory processes that keep our teams well-managed.

• Respond to public enquiries with clarity, empathy, and professionalism
• Support legal and compliance teams with accurate, timely documentation
• Help improve systems and processes that benefit the whole community

LET'S EXPLORE THE JOB

Are you passionate about delivering exceptional customer service and supporting your community through meaningful compliance work? Join our Environmental Regulation and Compliance team as a Compliance Support Officer and play a vital role in ensuring our city remains safe, sustainable and well-regulated.

In this role, you'll be the first point of contact for enquiries related to compliance actions, particularly Penalty Infringement Notices (PINs) and the Revenue NSW review process. You'll provide high-level administrative and customer support, manage sensitive information and assist in preparing documentation for legal proceedings. Your work will directly support authorised officers and the legal team, helping to uphold public health, safety and environmental standards.

You'll also be responsible for managing service requests through Council's customer request system and contributing to continuous improvement initiatives within the department. This is a dynamic role that may evolve over time, offering opportunities to grow and adapt as part of a collaborative and community-focused team.

Read the position statement and learn more about this exciting opportunity.

LET'S HEAR ABOUT YOU

You're someone who thrives in a fast-paced, team-oriented environment and brings a strong sense of professionalism and discretion to everything you do. With a solid understanding of compliance and enforcement administrative practices, you're confident in handling complaints, interpreting legislation and supporting community outcomes with empathy and clarity.

Your communication and interpersonal skills are top-notch, and you're comfortable using technology to manage information and respond to enquiries. You're also known for your initiative and sound judgment, especially when dealing with sensitive or confidential matters.

If you're ready to make a difference in your community and grow your career in compliance, we'd love to hear from you.

LET'S REVEAL THE PERKS

• Competitive salary from $86,734 - $100,799 a year plus 12 per cent superannuation
• 35-hour working week on nine-day fortnight and flexible work arrangements
• Work a mixture of office, on site and from home
• Long Service leave after 5 years
• We value your health and wellbeing and offer generous discounted gym memberships through our Corporate Fitness program, connect with colleagues through our social club, be inspired by regular wellbeing initiatives, annual flu vaccinations, and confidential support via our employee assistance (EAP) program
• Free parking within walking distance of our new contemporary office building
• Along with many other perks that come from choosing Lake Mac

CHOOSE THE LAKE MAC WAY

We know it is our people that will shape the future of our city. That's why we're passionate about providing a workplace that empowers our staff to be creative, innovative and bold. When you join the team at Lake Macquarie City Council, you're joining a group of people with a commitment to make our city even better. We're proud of our city and the work we do, and we know you will be too.

We celebrate diversity and are committed to creating an inclusive workforce. We believe that a diverse network of employees, which truly reflects the people it serves and represents, is best equipped to understand and meet the needs of our community. We welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTIQ+ community, refugees and people with disability. We understand the skills and attributes veterans can bring to our Council.

LET'S START

• If this job sounds like you, we would love to hear from you Get your application in by midnight, Monday 6 October 2025
• For enquiries related to the duties of the role, please contact Jock Graham, Group Lead Environmental Compliance or via email
• If you need assistance with submitting your application, please Blair Stevenson, Talent Attraction Partner, or via email
• Your experience throughout the application process matters to us. If you'd like feedback on your application or interview, don't hesitate to get in touch — we're here for you
• To view the capability Framework – Role Profile relevant to this role, please click here.
• To complete your online application, you will be asked to upload a copy of your resume and provide responses to questions which are based on the criteria listed in the Position Statement.
• Please note that as part of Lake Macquarie City Council's recruitment process, prior to an offer of employment being made, recommended candidates may be subject to a medical assessment which may include alcohol and other drugs testing.