Reception Services Officer

1 week ago


South West WA, Australia Victorian Government - Department of Families, Fairness, and Housing Full time $60,000 - $80,000 per year

Information Session - Client Services (Reception) Role - Warrnambool DFFH

Attend an informal session, Wednesday 8th October, at 12.30 pm or 5.30pm, to learn about this exciting opportunity within the Department of Families, Fairness and Housing.

You'll have the chance to:

  • ; Gain insights into the role and responsibilities

  • ;Meet friendly and supportive team members

  • ; Ask questions and get your queries answered

Hosted at West Warrnambool Neighbourhood House, 12-16 Pecten Ave, Warrnambool. Register your interest to attend a session at:

THE ROLE

The Reception Services Officer is a critical position within the office as it gives the first impression of the organisation. The role is instrumental in providing quality telephone and face-to-face service to clients, the general public, staff and service providers of the Department.

ACCOUNTABILITIES INCLUDE

  • Assess client's needs and provide advice on housing options from a range of established policy, procedures and standards.
  • Prepare routine cases with well established procedures and represent the Department at Victorian Civil Administrative Tribunal (VCAT).
  • Apply early intervention strategies to sustain tenancies.

Please open the position description to read more.

HOW TO APPLY

Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.

Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs )

Please apply to submit your interest in this position.



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