Receptionist

3 days ago

Melbourne, Victoria, Australia Evaluate Medicolegal Full time $70,000 - $120,000 per year
Clinic Receptionist

Location: Level 4, 222 Kings Way South Melbourne

Job Type: Full time/Part Time/Casual

Schedule: Monday to Friday

Position Overview

Evaluate Health is seeking a professional, organized, and proactive Clinic Receptionist to join our team. This role is crucial to ensuring the smooth day-to-day operation of the clinic, providing outstanding customer service, supporting healthcare providers, and maintaining a welcoming and efficient environment for all patients and staff.

Key Responsibilities
  • Greet patients warmly, assist with check-in procedures, and guide them in completing consent forms.
  • Capture and promptly send photos of completed consent forms to the admin team for recordkeeping.
  • Manage incoming calls and patient inquiries professionally and efficiently.
  • Coordinate scheduling, interpreter services, and calendar management in collaboration with the admin team.
  • Process patient invoicing, manage cash payments, and ensure accurate financial recordkeeping.
  • Maintain and manage both soft inventory (office supplies, consent forms, patient materials) and hard inventory (medical equipment, clinic fixtures) to support daily operations.
  • Assist in doctor-related administrative tasks, ensuring all clinic sessions run smoothly and efficiently.
  • Ensure the clinic is kept clean, organized, and compliant with healthcare standards at all times.
  • Support general front desk operations, including appointment scheduling, patient record management, and facilitating seamless patient flow.
  • Proactively resolve patient concerns and delays with professionalism and empathy.
Working Hours
  • Shifts: Hours per day, depending on clinic schedules.
  • Weekly rosters will be communicated in advance.
Compensation
  • Hourly rate: negotiable, based on experience and skill set.
Preferred Qualifications
  • Previous experience as a receptionist or administrative assistant, preferably in a healthcare or medicolegal setting.
  • Strong organizational and multitasking skills, with the ability to manage appointments, documentation, inventory, and inquiries under pressure.
  • Familiarity with scheduling tools, invoicing systems, and patient management software.
  • High attention to detail in managing financial transactions and inventory records.
  • Exceptional interpersonal and communication skills with a focus on delivering excellent customer service.
  • Ability to work collaboratively with medical and administrative teams to ensure efficient clinic operations.
  • Problem-solving ability to address and manage patient delays or concerns professionally.
The Ideal Candidate

We are looking for a receptionist who is enthusiastic, highly organized, patient-focused, and eager to grow within a dynamic and supportive team. Your contribution will be vital to the clinic's success and patient satisfaction.

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