L2 IT Support Officer

2 weeks ago

Brisbane, Queensland, Australia Robert Half Full time $60,000 - $90,000 per year

Robert Half are exclusively partnered with a growing NDIS Organisation. As a mission-driven organization, they are passionate about making a meaningful difference in the community through innovation and care.

This role is an exciting opportunity for an L2 IT Support Officer who thrives in a collaborative environment and is eager to contribute to the success of an enterprise-level IT team while growing their technical expertise.

The Role:

As a L2 IT Support Professional you will provide remote and desktop IT support to users across multiple locations. Reporting to the Service Desk Manager, you will play a key role in keeping systems running smoothly while gaining hands-on experience with cutting-edge technology.

Key Responsibilities:

  • Provide timely and professional technical support to end users via phone, email, and ticketing systems.
  • Troubleshoot and manage Level 2 issues with Office 365 and Azure environments.
  • Support applications used in the aged care, disability, and healthcare sectors.
  • Collaborate with the Service Desk team to improve processes and system performance.
  • Escalate complex issues to appropriate teams and document resolutions clearly.

About You:

We are seeking someone who is ambitious, a strong communicator, and eager to learn. This role is suited to someone passionate about providing customer-focused IT support and thriving in a fast-paced environment.

Key Skills & Experience:

  • 2-5 years of experience in a desktop or remote IT support role.
  • Experience with Azure and Office 365, with a strong technical foundation.
  • Excellent communication and interpersonal skills, with an ability to engage collaborative teams.
  • A proactive mindset with a willingness to upskill and adapt in a dynamic IT landscape.
  • Basic knowledge of networking and troubleshooting.

Requirements:

  • Must be an Australian Citizen or Permanent Resident.
  • Blue and Yellow Cards (or willingness to obtain).
  • Availability to work on-site full-time at Eight Mile Plains (Monday to Friday).

This is a fantastic opportunity to step into a career-building role within a supportive and mission-focused organization. If this sounds like your next move, apply now

By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.

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