Technical Support Officer

2 days ago

Brisbane, Queensland, Australia FinXL IT Professional Services Full time $90,000 - $120,000 per year
  • Locations: Brisbane QLD
  • Long-term Engagement ( 21 Months contract + 12 months extension options)
  • Must be Australian Citizen with Minimum NV1 Clearance required

FinXL is seeking a dedicated Technical Support Officer to provide crucial first and second-level support for a secure and robust IT infrastructure. This long-term engagement requires a keen focus on rapid issue resolution, maintaining security compliance, and ensuring the continued functionality of essential services in a sensitive operational environment.

Responsibilities

The successful candidate will be responsible for providing technical support and maintenance assistance across the following core areas:

  • User Support: Serving as a primary point of contact for technical issues related to computer hardware (desktops, servers) and various operating software platforms.
  • Network Assistance: Assisting with troubleshooting and support for issues concerning wide area networks (WANs) and local area networks (LANs) connectivity.
  • Core Service Troubleshooting: Diagnosing and resolving issues related to essential services, including internet, file, print, electronic mail, and scheduling services.
  • Access Management: Supporting the administration of user access to specified Applications and database Software.
  • Systems Maintenance: Assisting senior staff with network and systems management tasks, and ensuring routine checks for data backup and recovery services are completed.
Desirable
  • Defence Sector Experience is Highly Desirable: Prior, hands-on experience working within the Australian Defence environment or similar highly regulated government/security environments will be a significant advantage.

If you are ready to take on this exciting opportunity, we encourage you to apply by clicking the "Apply Now" Button. Only suitable candidates will be contacted.

FinXL does not accept unsolicited resumes or appreciate unsolicited calls from recruitment agencies.

FinXL encourages applications from Aboriginal and Torres Strait Islander people.

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