Desktop Support Engineer

4 weeks ago

Brisbane, Queensland, Australia Brennan Full time
Overview

Desktop Support Engineer (Endpoint Consultant) in Brisbane. As part of our continued growth, Brennan is seeking a dynamic, energetic and customer-facing role to provide onsite and remote IT support for our Managed Services client. This role is 100% onsite for our client in Fortitude Valley, Brisbane, and involves providing 1st and 2nd level IT support with a broad range of IT infrastructure skills, especially desktop and mobile device support, and an understanding of ITIL processes.

Responsibilities
  • Ensure support SLA targets are achieved
  • Provide L1 and L2 support for service delivery teams and resolve technical issues
  • Provide onsite support at client locations on behalf of service delivery teams and resolve technical issues
  • Ensure service quality through technical competence and attention to detail
  • Strive for high levels of customer feedback scores
  • Maintain effective communications with your clients
  • Maintain and administer systems, which includes Desktops (Windows OS), Microsoft Office suite, basic printing, and mobile device support. Also includes end user support and liaising with 3rd party vendors as needed
  • Work with Senior Consultants and Account Management staff to ensure effective management of the client base
Skills and Experience
  • Minimum of 2 years IT experience
  • Reasonable experience in common business applications, especially Microsoft Office suite of products including Office365
  • Experience with Microsoft Endpoint Manager tools such as SCCM and Intune is highly regarded
  • Strong analytical and problem-solving skills
  • Excellent verbal and written communication skills
  • Proven ability to work within and across teams
  • Industry based certifications
  • Installation and management of peripheral devices
  • User account maintenance
  • Desktop and End User Support
  • Ability to service on site contracted requirements
Notes

Note: As part of our hiring process, you will be required to undertake a technical test and a National Criminal History Check.

Brennan is an equal opportunity employer.

Job Details
  • Seniority level Mid-Senior level
  • Employment type Full-time
  • Job function Information Technology
  • Industries IT Services and IT Consulting

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