Desktop Support Engineer

4 days ago

Brisbane, Queensland, Australia Brennan Full time $70,000 - $120,000 per year

Brennan. Where true performance thrives. 

At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. 

It's a claim backed by our True Performance System – a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology. 

Why join Brennan 

True performance for our customers starts with a true belief in our people. 

It's why we've structured our business to help our teams, and their talents, shine bright. It's why we've created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it's why we've built an organisation where real innovation makes a genuine impact and generates true rewards for our team members. 

True rewards 

In addition to competitive remuneration, Brennan offers extensive benefits, including: 

  • Training and certification bonuses
  • Culture Awards that recognise excellence
  • Brennan Daredevils – our annual, all-expenses paid trip awarded to our top performers and outstanding contributors
  • Vibrant, fun social activities
  • Discounted hardware and software
  • An environment that embraces learning and development

The Role

As part of our continued growth, Brennan is seeking a dynamic, energetic and customer-facing Desktop Support Engineer (Endpoint Consultant) in Brisbane. 

As a key member of the Endpoint team, you will be mainly providing onsite and remote IT support to our Managed Services client. You will provide 1st and 2nd level IT support and this role requires the candidate to be 100% onsite for our client in Fortitude Valley, Brisbane. The role requires a reasonable degree of technical skill across a broad range of areas in IT infrastructure, especially desktop and mobile device support, and a good understanding of ITIL processes.

Your day-to-day responsibilities:

  • Ensure support SLA targets are achieved
  • Provide L1 and L2 support for service delivery teams and resolve technical issues
  • Provide onsite support at client locations on behalf of service delivery teams and resolve technical issues
  • Ensure service quality through technical competence and attention to detail
  • Strive for high levels of customer feedback scores
  • Maintain effective communications with your clients
  • Maintain and administer systems, which includes Desktops (Windows OS), Microsoft Office suite, basic printing, and mobile device support. Also includes end user support and liaising with 3rd party vendors as needed.
  • Work with Senior Consultants and Account Management staff to ensure effective management of the client base

What skills and experience we are looking for:

  • Minimum of 2 years IT experience
  • Reasonable experience in common business applications, especially Microsoft Office suite of products Including Office365
  • Experience with Microsoft Endpoint Manager tools such as SCCM and Intune is highly regarded.
  • Strong analytical and problem-solving skills
  • Excellent verbal and written communication skills
  • Proven ability to work within and across teams
  • Industry based certifications
  • Installation and management of peripheral devices
  • User account maintenance
  • Desktop and End User Support
  • Ability to service on Site Contracted Requirements

Note: As part of our hiring process, you will be required to undertake a technical test and a National Criminal History Check. 

Brennan is an equal opportunity employer.

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