Trainee - Customer Service Officer

2 days ago

Kingston, Tasmania, Australia Kingborough Council Full time $62,427 - $75,000 per year

Position:
Position Number 000538

Department:
Governance, Recreation and Property Services

Employment Status:
Full-time, fixed term (2-year contract)

Location:
Kingston, Civic Centre

Salary:
$62,427 per annum + 12.5% superannuation

About this position:

Are you looking to kick-start your career in a dynamic and professional environment? We are currently seeking a motivated and enthusiastic individual to join our team. This is a fantastic opportunity for someone who is eager to learn, grow, and develop key skills in customer service and office administration.

The position works within a team responsible for delivering quality frontline customer service from point-of-enquiry to resolution, handling customer enquiries, service requests, transactions, and complaints in an efficient, professional, and responsive manner. 

You will need to have a positive and flexible approach to work, willingness to learn as well as good communication skills. 

The successful candidate will undertake a Certificate III in Business qualification while working in our busy office environment. 

This traineeship has a nominal duration period of two years and continued employment beyond the two-year traineeship is not guaranteed.

As the successful applicant, you will have:

  • The capacity to undertake Certificate III in Business (at Council's cost),

  • Competent computer skills,

  • The ability to work in a team.

Further details:

The role is entry-level, full-time and is offered on a fixed-term contract for a 2-year period. The commencement salary is $62,427 per annum, plus 12.5% employer superannuation contribution. 

For more information, please contact Kelly O'Dwyer, Customer Service Coordinator on

Employee benefits:

  • An inclusive culture and a genuine focus on our people's safety and wellbeing.

  • Discounted membership at the Kingborough Fitness Centre.

  • An Employee Assistance Program.

  • Corporate Health Plan discounts.

How to apply:

  • Before you begin, please ensure you have read the Position Description which includes the Key Selection Criteria.

  • Applications must be submitted by using the online form on Council's website. You can save your application as you progress through the stages until you submit your completed application.

  • Employment will be subject to satisfactory pre-employment background checks, which may include the following:

  • National Police check,

  • Right to Work in Australia check,

  • Reference checks,

  • Health assessment including drug and alcohol testing,

  • Working with Vulnerable People registration.

Applications close on Sunday 23 November 2025.

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