Trainee - Customer Service Officer

1 day ago

Kingston, Australia Catholic Education Diocese of Rockhampton Full time

Department: Governance, Recreation and Property Services

Employment Status: Full-time, fixed term (2-year contract)

Location: Kingston, Civic Centre

Salary: $62,427 per annum + 12.5% superannuation

About this position

Are you looking to kick-start your career in a dynamic and professional environment? We are currently seeking a motivated and enthusiastic individual to join our team. This is a fantastic opportunity for someone who is eager to learn, grow, and develop key skills in customer service and office administration.

The position works within a team responsible for delivering quality frontline customer service from point‑of‑enquiry to resolution, handling customer enquiries, service requests, transactions, and complaints in an efficient, professional, and responsive manner. You will need to have a positive and flexible approach to work, willingness to learn as well as good communication skills.

The successful candidate will undertake a Certificate III in Business qualification while working in our busy office environment. This traineeship has a nominal duration period of two years and continued employment beyond the two‑year traineeship is not guaranteed.

As the successful applicant, you will have

- The capacity to undertake Certificate III in Business (at Council’s cost)

- The ability to work in a team

The role is entry‑level, full‑time and is offered on a fixed‑term contract for a 2‑year period. The commencement salary is $62,427 per annum, plus 12.5% employer superannuation contribution.

For more information, please contact Kelly O'Dwyer, Customer Service Coordinator on (03) 6211 8200.

Employee benefits

- An inclusive culture and a genuine focus on our people’s safety and wellbeing

- Discounted membership at the Kingborough Fitness Centre

- An Employee Assistance Program

How to apply

- Before you begin, please ensure you have read the Position Description which includes the Key Selection Criteria

- Applications must be submitted by using the online form on Council’s website. You can save your application as you progress through the stages until you submit your completed application

- Employment will be subject to satisfactory pre‑employment background checks, which may include the following:

- National Police check

- Right to Work in Australia check

- Reference checks

- Health assessment including drug and alcohol testing

- Working with Vulnerable People registration

Applications close on Sunday 23 November 2025.

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