Service Officer

3 days ago

Kingston, Australia City of Kingston Full time

Position Summary

Do you have a passion for customer service?
Enjoy being part of a team which prides itself on exceptional service?
Seek to work for a diverse and flexible Local Government
Shifts are rostered Monday - Sunday - in accordance with activity requirements
Band 1 $36.60 - $37.75 per hour (includes 25% loading) plus superannuation

About us

Kingston Council’s collective focus is on delivering exceptional service that achieves our vision and meets community expectations.

A diverse, dynamic community where we all share a sustainable, safe, attractive environment and a thriving economy. The City of Kingston is south-east of Melbourne and is approximately 20km from Melbourne's CBD. We employ over 1,450 people in a diverse range of roles including engineering, customer service, administration, finance, family, youth and children's services, sport and recreation, health, parks and gardens, planning, arts and management.

Kingston Arts accommodates commercial and community events ranging from meetings for 20 to complex multi-space functions and events for up to 1000 across three of Melbourne's favourite venues, Kingston City Hall, Kingston Arts Centre and Shirley Burke Theatre.

The role

This is a casual position.

We are seeking Service Officers to join our dynamic Arts and Cultural Services team. The incumbent will work across Kingston Arts Centre and Kingston City Hall in Moorabbin, Shirley Burke Theatre in Parkdale and our community halls. Reporting to the Operations Coordinator, the position requires people with excellent presentation and customer service skills to undertake front of house and ushering duties, event and meeting set ups/pack ups, post-event and venue cleaning, and food and bar service.

The level of activity for the role is directly associated with the bookings in the venues, so working hours would be according to a roster and in line with the level of activity and requirements of each venue.

About you

**To be successful you will have**:
Current Responsible Serving of Alcohol and Safe Food Handling certificates.
Demonstrated customer service experience.
Experience in cash handling and reconciliation of cash registers and floats, highly valued.
Experience in front line services across events, hospitality and/or arts-based environments, highly valued.
A passion for people, the arts and events.

Previous applicants need not re-apply.

Successful applicants must be flexible and available to work across 7 days a week.

What we can offer

As an employee of the City of Kingston you will be part of an inclusive culture and have access to ongoing professional development and a range of employee benefits designed to promote a positive work/life balance including flexible working arrangements, wellbeing initiatives, discounted gym membership, social club events, employee assistance program (EAP) and discounted health insurance.

How to Apply

Mandatory Requirements

**Essential**: Are you willing to undertake a Working with Children Check? Please note, you will need to organise and pay for this if you are successful in progressing to the pre-employment stage of the recruitment process for this position. If you already have a Working with Children Check you will be required to add the City of Kingston as an employer if you are successful for this position.

**Essential**: Do you hold the qualifications required in the position outlined in the position description?

**Essential**: Have you been vaccinated for COVID19?

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