Customer Service Officer

11 hours ago

Oakleigh South, Victoria, Australia Synnex Australia Pty Ltd Full time $60,000 - $90,000 per year

Synnex Australia, a multi-billion-dollar organisation, offers an advanced, fast-growing business technology environment. We are currently seeking passionate, ambitious, and talented individuals to join our team. Synnex Australia is committed to the growth and development of all employees, providing a supportive environment with progressive career paths.

We are offering a fantastic opportunity for a highly motivated individual to join our team as an Customer Service Officer in Oakleigh South.

About the role:

This is an exciting opportunity for someone with customer service and administration experience and excellent numerical and communication skills to join our Customer Service team. We are looking for someone to join us in our office based in Oakleigh South, Melbourne.

Your main responsibilities will be:

  • Assisting customers with enquries via telephone and email; especially in relation to handling all RA and Credit Note related enquiries and providing them with updates regarding pending claims
  • Updating of relevant databases with pending claims information and customer details
  • Processing warranty and sales returns
  • Processing credit notes for customers
  • Liaise with other departments within the business in the process of handling complaints and issue resolution
  • Performing variety of administrative duties as required and assigned by the team leader/Customer Service Manager.

Skills and Experience:

  • Have completed TAFE qualifications or university degree; or one to two years' related experience in Customer Service/Administration
  • Knowledge or prior working experience with IT hardware products or brands would be advantageous

Person Specification:

  • A team player, that is willing to contribute to the team goals
  • High level attention to detail and advanced level of computer literacy
  • Ability to solve practical problems effectively.
  • Possess a positive and confident personality and customer service ability
  • Hold excellent written and verbal communication skills

What's in it for you?

  • We encourage and support our team members to grow through a fantastic training platform and support provided to boost your career
  • Free On site Parking available
  • Option for novated leases
  • Employee Assistance Program
  • Fun engaging work environment - Year round events with the opportunity to meet and engage with the team through Christmas parties, trivia nights, virtual cooking classes, fitness challenges, yoga classes, community fundraisers and fun-runs to name a few

Successful applicants must have full working rights in Australia to apply.

To submit your application in strict confidence, click 'Apply for this job' now Please note, only short-listed candidates will be contacted.

If this job isn't quite right for you, but you are looking for a new position, please contact the HR department at  for a confidential discussion on your career and our opportunities available.

Please note: Synnex Australia does not accept unsolicited agency/third party resumes. Synnex Australia is not responsible for any fees related to unsolicited resumes.

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