Customer Service Officer

2 days ago

South Melbourne, Victoria, Australia Smart Urban Properties Australia Full time $60,000 - $80,000 per year

Smart Urban Properties Australia (SUPA) is Australia's first converged services provider, delivering a smarter property experience by integrating renewables, EV mobility, super-fast fibre, and in-building prop-tech technologies. SUPA specialises in multi-occupancy properties across a range of sectors, including build-to-sell, build-to-rent, affordable and community housing, and strata communities.

We are seeking a candidate to join our Customer Operations team in the role of Customer Service Officer that will perform critical Customer Service functions. As the first point of contact for our SUPA Customers, you will be responsible for ensuring each Customer receives the best experience possible.

What you will be responsible for

  • Resolving Customer enquiries by handling incoming calls and emails relating to their account, payments, and other general enquiries.
  • Handling escalated enquiries from Customers, Management, or applicable Regulatory Bodies.
  • Identifying and supporting accounts either currently facing, or have a high probability of facing, payment difficulty via engagement on payment plans or supporting Collections activity.
  • Identifying and deploying process improvements for Operations Group and the broader business
  • Maintaining accurate records of Customer interactions and activity via internal platforms
  • Ensuring all activities adhere to Regulatory and Internal policy guidelines.

What we are looking for

  • Customer Service Experience, ideally within the Energy/Utilities industry
  • Experience with Regulatory framework or governing bodies advantageous
  • Excellent analytical skills, with the ability to analyse data and make data-driven decisions.
  • Understanding of Customer Service Principles
  • Positive & calm demeanor
  • Excellent attention to detail
  • Team player and someone that enjoys the camaraderie of working and achieving together
  • Strong written and verbal communication skills

This is an opportunity to make your mark and gain some really great experience, so if you are interested in this role, please send through your CV and cover letter. We would love to hear from you

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