Customer Service Agent

2 days ago

Clayton South, Victoria, Australia KENNARDS HIRE Full time $72,000 - $85,000 per year

Customer Service Agent

  • Deliver exceptional customer service through phone and email interactions.
  • Collaborate with local teams to solve problems and create seamless customer experiences.
  • Join a dynamic, family-oriented company focused on growth, innovation, and employee development.
  • $80,304 salary package ($71,700 base salary + super) + profit share bonus + weekend allowance

With Kennards Hire You Can

As a company that's been around since 1948, we know what matters most: family and it's at the heart of everything we do. We're the largest family-owned equipment hire company in Australia and New Zealand, with more than 2,000 team members located at over 200 sites and branches. Our mission is clear: we want to be the best hire company in the world. We're committed to growing sustainably and innovating in ways that benefit our people, our customers and our business. And at the end of the day, we're all focused on delivering what we say we will do – make our customers' jobs easy.

About the role

As a Customer Service Agent, you will play a crucial role in delivering exceptional customer service by;

  • Providing timely solutions via phone, email, and digital channels.
  • Collaborating with operations for seamless customer experiences.
  • Handling inquiries, quotes, escalations, and equipment breakdown support.
  • Managing details, schedules, and building strong customer relationships.

About you

  • You are passionate about customer service, thrive in a dynamic environment, and want to be part of a family-oriented company that values growth and innovation.
  • Customer service experience, including digital, phone, and email.
  • Dedication to exceptional service and strong customer focus.
  • Proficiency in communication, MS Office tools, and problem-solving.
  • Detail-oriented, adaptable, and skilled in multitasking.
  • Motivated to excel in a phone-based role, with administrative expertise.
  • Available to work weekends (the role has staggered shifts on a rotating roster including weekends and early and late shifts).

Join our team

You can always tell someone who works at Kennards Hire. They're well-rounded, fair-dinkum and damn good at what they do. Once you walk through our door, we'll back you all the way with the tools and resources you'll need to succeed. You'll be trusted as part of our family, supported to lead in many ways and have opportunities to develop and grow your expertise.

There's also a great range of employee benefits and rewards on offer including:

  • All the training and development you need to build a successful career with us
  • Pathways to pursue your career, nationally and internationally
  • Additional financial benefits if you stay with us for more than five years (to say thanks for your loyalty)
  • Opportunity for profit share
  • Great employee discount rates on our hire gear
  • Our annual awards night, team BBQs and many other fun social events.

If you're passionate about customer service, thrive in a dynamic environment, and want to be part of a family-oriented company that values growth and innovation, we want to hear from you

So, whether you're starting out, switching roles, changing industries or ready to make your next career move, With Kennards Hire You Can.

  • Customer Service

    2 weeks ago

    Clayton South, Victoria, Australia Reflective Fabrications Full time $60,000 - $80,000 per year

    About Us RF (Reflective Fabrications) is a Melbourne-based manufacturer of high-visibility safety gear, signage, and reflective products — trusted by emergency services, government, and frontline industries. We're growing fast and need someone who can keep our admin and customer service engine running smoothly. The Role We're looking for a confident,...

  • Customer Service

    2 weeks ago

    Clayton South, Victoria, Australia Monash Health Full time $104,000 - $130,878 per year

    Job Requisition ID: 5737Legal Entity: Monash HealthLocation:Clayton, VIC, AU, 3168Employment Type: Part TimePosting Date: 9 Sept 2025Monash Health is a great place to workMonash Health is Victoria's largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare and...

  • Customer Service Officer

    2 weeks ago

    Clayton South, Victoria, Australia BlueScope Full time $60,000 - $80,000 per year

    Job Description BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We're leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We're proud of brands, like...

  • Customer Service Officer

    2 weeks ago

    Clayton South, Victoria, Australia BlueScope Full time $60,000 - $80,000 per year

    Job DescriptionBlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We're leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We're proud of brands, like...

  • Customer Service, Sales

    2 weeks ago

    Clayton South, Victoria, Australia Pippa's Kitchen Full time $43,680 - $58,560 per year

    Customer Service, Sales & Promotions – Part-Time (Melbourne)Pippa's Kitchen is looking for a proactive and people-focused team member to support our growing community of customers. In this role, you'll assist clients of all kinds — from regular weekly meal customers to Home Care Package (HCP) and NDIS participants — making sure everyone has a smooth...

  • Inbound Customer Service Representative

    2 weeks ago

    South Yarra, Victoria, Australia Meson Agency Full time $46,500 - $64,500 per year

    Who are we?Meson Agency offers professionals (primarily real estate agents) access to sales assistants who have been trained and practiced in both prospecting, lead generation, database management and over the phone selling. The team is trained to generate leads, identify potential buyers, qualify clients and maximise the potential of an existing...

  • Casual Customer Service Officer

    1 week ago

    Clayton South, Victoria, Australia Monash University Full time $104,000 - $130,878 per year

    The OpportunityMonash University has exciting opportunities available for casual employment as Customer Service Officers at Monash Sport, our sports, fitness, aquatic and recreation hubAs the successful candidate you will be responsible for providing excellent customer service to Monash Sport customers and members across a wide range of service desk...

  • Inbound Customer Service Consultant

    2 weeks ago

    Clayton South, Victoria, Australia Weploy Full time $60,000 - $80,000 per year

    At Weploy we're on a mission to make recruitment, not suck. We make finding work simpler and better. Our in-house technology instantly matches talented candidates (our Weployee community) with incredible job opportunities across Australia. Whether you're looking for flexible, hybrid, or remote roles, Weploy connects you to top-tier brands without the stress...

  • Real Estate Sales Trust Specialist

    2 weeks ago

    Clayton South, Victoria, Australia McGrath Clayton Full time $60,000 - $80,000 per year

    McGrath Clayton is Expanding – Sales Trust AdministratorAre you an experiencedsales trust administratorwith a background in the Real Estate Industry?Join the team atMcGrath Clayton, where innovation, excellence, and client service are at the heart of everything we do.What's on Offer:Work alongside market leaders in the areaSupportive and down-to-earth...

  • Customer Service Assistant – Meal Delivery Company

    2 weeks ago

    Clayton South, Victoria, Australia Docklands Catering Co. Full time $30 - $32 per year

    Customer Service Assistant – Meal Delivery Company (Aged Care Support)Location: Clayton SouthHours: Monday, Tuesday and Wednesday, 10am – 5pmStart Date: As soon as possibleAbout UsWe're a growing meal delivery company specialising in fresh, nutritious meals tailored for seniors and NDIS clients across Melbourne. With a strong focus on care, quality, and...