Customer Service Officer

28 minutes ago

Clayton South, Victoria, Australia Capital Logistics Full time $62,000 - $70,000 per year

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Are you ready to begin your journey in Transport Operations?

About Us 

Capital Logistics is a highly successful freight management and consultancy business based in Clayton, 3168. We are proud of our workplace culture and uphold traditional values of respect and recognition. We take pride in delivering exceptional service to our valued clients, with a commitment to excellence that extends beyond our offerings and is embedded in every customer interaction.

Modern Office Environment: Work in a well-equipped office space designed for comfort and collaboration. Our office features ergonomic workstations, a rooftop garden, breakout areas that foster creativity and teamwork, an onsite café, and free parking.

Why Join Us?

  • Supportive Culture: Be part of a team that values respect and recognition.
  • Career Progression: Enjoy opportunities for advancement as our business grows.
  • On-The-Job Training: We provide comprehensive training to help you excel in your role, whether you are just starting or looking to enhance your skills.
  • Access to Leadership: Benefit from regular interactions with senior leaders invested in your development and success.

The Role 

The successful candidate will assist with our clients' day-to-day customer service needs. The primary responsibilities include:

  • Answering and responding effectively to incoming enquiries (primarily via email).
  • Providing logistics and customer service support to our clients.
  • Monitoring and assisting in the coordination of interstate transport.
  • Interacting with transport suppliers daily.
  • Performing various other activities as outlined in a detailed position description.
  • Work Schedule: Monday to Friday.
  • Full Time - 40hrs per week.

What We Are Looking For 

To succeed in this role, you should:

  • Enjoy working in a team environment.
  • Be clear and articulate, especially in written communication.
  • Have a solid commitment to providing high levels of client satisfaction.
  • Be competent in Microsoft Office Suite.
  • Possess good problem-solving skills.

Remuneration: Attractive salary of $62k - $70k + Super, in line with experience. Yearly remuneration reviews.

How to Apply 

Please submit your resume and cover letter attn: Ryan Cairns, Customer Service Supervisor, job reference: CL886

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