Information and Services Officer

The Opportunity

Monash Residential Services (MRS) are currently looking for an enthusiastic Information and Services Officer to provide a range of professional and high-quality administrative services to support the effective operation at MRS. The work is based 100% on site and involves planning, coordinating and undertaking a range of activities including answering general enquiries, implementing processes and procedures to ensure an excellent customer experience and continuous improvements initiatives. The Information and Services Officer liaises with MRS staff to identify, evaluate and execute new initiatives, and maintain excellent working relationships with key stakeholders.

This position operates fully on-site, across both weekdays and weekends. Rostering for this position is rotating and will include a mixture of shifts; for example: 8am-4pm, 9.30am-5.30pm and 12pm-8pm.

With the support of the other members of your team, your role will see you:

• Implement and deliver a range of complex and effective administrative tasks on site
• Undertake the input and analysis of data, including ensuring effective security, storage and distribution of data, records and reports
• Provide sound and timely advice, guidance and support to residents, other staff, clients and stakeholders within your area of responsibility
• Provide high levels of customer service in accordance with best practice guidelines, policy and procedure

To be successful in this role you will have demonstrated analytical and problem-solving skills; proven commitment to excellence in customer service; demonstrated capacity to deliver effective operational processes and systems; and excellent organisational skills, including the ability to set priorities, manage time and plan work to meet deadlines.

About Monash University

At Monash, work feels different. There's a sense of belonging, from contributing to something groundbreaking – a place where great things happen.

We value difference and diversity, and welcome and celebrate everyone's contributions, lived experience and expertise. That's why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.

Learn more about Monash.

Join the pursuit of our purpose to build a better future for ourselves and our communities – #ChangeIt with us.

Monash supports flexible working arrangements. Whilst this role is worked 100% on-site, we have a range of policies in place enabling staff to combine work and personal commitments. This includes supporting parents.

To Apply

To apply, simply send us a copy of your latest CV along with a cover letter that addresses your suitability for the role. A document addressing the Key Selection Criteria is not required. Please refer to "How to apply for Monash Jobs".

Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, neurodivergent people, and people of all genders, sexualities, and age groups.

We are committed to fostering an inclusive and accessible recruitment process at Monash. If you need any reasonable adjustments, please contact us at hr- in an email titled 'Reasonable Adjustments Request' for a confidential discussion.

Your employment is contingent upon the satisfactory completion of all pre-employment and/or background checks required for the role, as determined by the University.

Enquiries: Mrs Chrissy Rumpf, Front Office Manager, Monash Residential Services,

Position Description: Information and Services Officer

Applications Close: Tuesday 14 October 2025, 11:55pm AEDT

Supporting a diverse workforce