Customer Experience Officer

2 days ago

Clayton South, Victoria, Australia Capital Transport VIC Full time $40,000 - $70,000 per year

Keen to know a bit about us?

Capital Transport is one of Australia's largest Courier & Taxi-Truck businesses. We keep Melbourne moving, getting a wide range of items where they need to be, when they need to be there. The Customer Experience team assist our customers to book services, provide updates and proactively solve problems before they affect our customers. Our customers rely on us as a critical extension of their businesses.

Now a little about the position we have open.

Our Customer Experience Officers answer phone calls, reply to emails, and work with our operations teams to provide updates to our customers. There's a lot of coordinating with other teams to get information and then keep customers informed. While you will need to sometimes fix problems, a large part of the role is proactive customer service and account management, identifying problems before they happen. Our team make regular check-in calls to our customers to gauge satisfaction and see if there are other services that may be of benefit to their business. You'll get to know your clients and build strong relationships so that you can make sure we are delivering service that delights them.

This position is based in Clayton, and is on-site. Our business hours are from 6:00am to 6:00pm, Monday to Friday. Shifts will fall within these hours

The position requires working a fixed 8-hour shift within these operating hours. Casual and part-time positions are also available.

Here's the sort of person we would like to join the team.

If you know that you can deliver great customer service and can build relationships, we'd love to hear from you. You might be from a hospitality background, or looking to change careers. You might be very early on in your career journey. We're not as concerned about your experience, but we know you'll be successful here if you;

· Are a great communicator. You can write well and can speak confidently on the phone. You have the ability to build long term relationships.

· Are a team player. There will be times that you'll need to work autonomously, but to do well at Capital, you will need to be able to work with your teammates to achieve your goals.

· Can get things done. You'll need to juggle multiple tasks and prioritise depending on their importance.

· Can think on your feet. If you like a fast-paced environment, you'll fit right in here.

Want to lean more?

Hit the apply button now Please note that applications from individuals without work rights in Australia will not be considered.

  • Customer Experience Manager

    1 week ago

    Clayton South, Victoria, Australia St John Ambulance (Vic) Full time $93,000 - $98,000 per year

    Customer Experience Manager - Non Emergency Patient TransportWe are currently recruiting for a Customer Experience Manager to lead our 24/7 communications and admin team within transport services.Full time opportunity to manage the transport services communications teamSalary range: $93,000 to $98,000 plus super plus salary packagingUp to $15,900 in salary...

  • Customer Service Officer

    16 hours ago

    Clayton South, Victoria, Australia Capital Logistics Full time $62,000 - $70,000 per year

    Start Your Career in Transport Operations TodayAre you ready to begin your journey in Transport Operations?About Us Capital Logistics is a highly successful freight management and consultancy business based in Clayton, 3168. We are proud of our workplace culture and uphold traditional values of respect and recognition. We take pride in delivering...

  • Casual Customer Service Officer

    4 days ago

    Clayton South, Victoria, Australia Monash University Full time $40,000 - $60,000 per year

    The OpportunityMonash University has exciting opportunities available for casual employment as Customer Service Officers at Monash Sport, our sports, fitness, aquatic and recreation hubAs the successful candidate you will be responsible for providing excellent customer service to Monash Sport customers and members across a wide range of service desk...

  • Customer Service

    1 week ago

    Clayton South, Victoria, Australia Monash Health Full time $104,000 - $130,878 per year

    Job Requisition ID: 5737Legal Entity: Monash HealthLocation:Clayton, VIC, AU, 3168Employment Type: Part TimePosting Date: 9 Sept 2025Monash Health is a great place to workMonash Health is Victoria's largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare and...

  • Recruitment Customer Service

    2 weeks ago

    Clayton South, Victoria, Australia SYMMETRY HUMAN RESOURCES GROUP PTY LTD Full time $60,000 - $90,000 per year

    Looking for flexible work that fits around other commitments?We're hiring customer service superstars to conduct recruitment telephone interviews with job seekers applying for warehouse and logistics roles.What You'll Be Doing:Calling and interviewing candidates over the phoneAsking pre-set questions to assess suitability for warehouse jobsAccurately...

  • Customer Experience Agent

    1 week ago

    South Melbourne, Victoria, Australia frank green Full time

    About Frank Greenfrank green isn't a person, it's a philosophy. We are frank about living green.Our purpose is to stop single-use plastics. So, we create beautifully designed, functional, and innovative sustainable products that fit into your life, that you love to use and reuse, over and over again. Because we want to give people around the world the power...

  • Customer Experience Agent

    1 week ago

    South Melbourne, Victoria, Australia Frank Green Full time

    About frank greenfrank green isn't a person, it's a philosophy. We are frank about living green.Our purpose is to stop single-use plastics. So, we create beautifully designed, functional, and innovative sustainable products that fit into your life, that you love to use and reuse, over and over again. Because we want to give people around the world the power...

  • Customer Experience Agent

    1 week ago

    South Melbourne, Victoria, Australia frank green Full time

    About frank greenfrank green isn't a person, it's a philosophy. We are frank about living green. Our purpose is to stop single-use plastics. So, we create beautifully designed, functional, and innovative sustainable products that fit into your life, that you love to use and reuse, over and over again. Because we want to give people around the world the power...

  • Information and Services Officer

    12 hours ago

    Clayton South, Victoria, Australia Monash University Full time $60,000 - $90,000 per year

    The OpportunityMonash Residential Services (MRS) are currently looking for an enthusiastic Information and Services Officer to provide a range of professional and high-quality administrative services to support the effective operation at MRS. The work is based 100% on site and involves planning, coordinating and undertaking a range of activities including...

  • Purchasing Officer

    1 week ago

    Clayton South, Victoria, Australia Allan Hall Human Resource Services Full time $60,000 - $80,000 per year

    Ready to level up your purchasing career in a business that values initiative, product knowledge, and problem-solving?Join a growing team and take ownership of local and international procurement for a diverse product range.AWM Claytonare looking for a confident and organisedPurchasing Officerto manage supplier relationships, negotiate pricing, and support...