Administrative Support Officer

• Position: Administrative Support Officer
• Location: Preston
• Job Type: Full time or 0.8 FTE, Fixed Term until 30 June 2026

Join one of Victoria's biggest community health providers with great work culture. Make a real difference to the lives of carers by contributing at leadership level, ensuring effective and efficient service delivery.

YOUR NEW ORGANISATION

Holstep Health (formally known as Merri Health and Banyule Community Health) is a new chapter in delivering high quality health carer and support services to our communities and is one of the largest community health services in Victoria.

The Holstep Health Carer Services Program delivers Carer services, reaching carers in Melbourne's Northern and Western catchment area under the Carer Gateway (funded by the Commonwealth Government) and Support for Carers Program (funded by Victorian State Government).

YOUR NEW ROLE

The Administrative Support Officer is responsible for providing administrative support to facilitate the delivery of services to carers living in Victoria, predominantly, the Northern and Western Metropolitan Region of Melbourne.

Reporting to the Business & Systems Advisor, this role will:

• Provide administrative support across the whole carer services program.
• Support all carer services teams (Assessment and Planning, Counselling and Coaching and Community Engagement) with a range of administrative tasks, including scheduling and managing day to day appointments
• Liaise with internal and external stakeholders and clients to manage appointments and brokerage coordination.
• Coordinate services and facilitate brokerage under the Carer Directed Support Packages, including the preparation of statements and correspondence.
• Maintain accurate records relating to the distribution of vouchers.
• Maintain and store up-to-date electronic records relating to the provisions of services to Holstep Health and Victorian Carer Gateway services.
• Assist with reception duties whenever required.

What You'll need to succeed

• Experience in frontline customer service, scheduling and managing bookings / appointments in a fast-paced Health Service or related environment.
• Experience and proficiency in the use of Microsoft Office Suite, databases, spreadsheets, client management and purchasing/requisitioning systems.
• Excellent attention to detail and sound numeracy skills.
• Good negotiation and problem-solving skills.
• Excellent interpersonal skills including sound written and verbal communication skills.
• Relevant experience in a client service role, preferably in a similar environment including the capacity to deal with clients from diverse backgrounds and with special needs.
• Demonstrated organisational, time management and planning skills
• A qualification in Community Services, Health Administration, etc. is preferred.

WHAT WE OFFER

At Holstep Health, we embrace diversity, inclusion, and flexibility, encouraging you to bring your whole self to work. As part of our team, you'll be supported in your growth and professional development. We also offer:

• Generous salary packaging
• Flexible work arrangements
• Opportunities for additional leave

To learn more, visit our Work for Us page.

Please submit the following:

• A cover letter
• Your resume (including two recent referees)
• A response to the key selection criteria (outlined in the position description)

WHAT YOU NEED TO DO NOW

Please start by reviewing the attached position description. Take a few minutes to learn more about us on our website, and if you have any questions or are ready to apply, please send your CV and cover letter to

Applications Close 12/10/2025

At Holstep Health, we celebrate diversity and inclusion. No matter your background, religion, sexual orientation, age, or gender, we encourage all individuals to apply and bring their unique perspectives to our team

Applications Close: 12 Oct 2025