Client Relationship Officer

7 days ago

Heidelberg, Victoria, Australia Arete Care Full time $60,000 - $80,000 per year
About the role

At Arete Care, we believe every participant deserves a positive and seamless experience.

As our Client Relationship Officer, you'll play a vital role in supporting participants from their first enquiry through to ongoing engagement with Arete Care's services.

Reporting to the Senior Community & Relationships Manager, you'll manage intake and referral processes, build strong participant and stakeholder relationships, and promote collaboration across teams to deliver person-centred outcomes.

You'll also contribute to creating welcoming and homely environments across supported accommodation services, reflecting Arete Care's commitment to quality and inclusion.

What you'll be doing
  • Demonstrate a working knowledge and support of Arete Care's policies and procedures.
  • Manage the intake and referral process, ensuring timely and accurate communication with participants and stakeholders.
  • Serve as the primary point of contact for new and existing participants, providing consistent support and follow-up.
  • Conduct participant check-ins and satisfaction surveys to ensure a high standard of service and continuous improvement.
  • Collaborate with internal teams to maintain effective communication and service coordination.
  • Support accommodation setup and coordination, including assisting with furniture orders and layouts to create homely environments.
  • Maintain accurate and up-to-date intake and relationship records.
  • Actively contribute to a positive, collaborative, and safe workplace culture.
  • Respect individuals' right to privacy and protect Arete Care's information and intellectual property.
  • Promote health and safety through active consultation and communication.
  • Participate in supervision, performance development, and ongoing learning and development.
What we're looking for

We're seeking an empathetic and organised professional who values meaningful relationships and thrives in a collaborative environment.

You'll bring:

  • Relevant qualification and/or experience in Nursing, Social Work, Support Coordination, or Operations.
  • Minimum of 3 years' experience in NDIS, client intake, case management, or participant engagement.
  • Knowledge of NDIS Practice Standards and person-centred care principles.
  • Strong communication and interpersonal skills, with the ability to build trust and manage sensitive information with empathy.
  • Proven organisational and time management skills, with the ability to handle multiple priorities.
  • Problem-solving and decision-making skills, with sound judgment on escalation.
  • Proficiency with Microsoft Office and client management systems.
  • Understanding of relevant legislation, regulations, and workplace diversity requirements.
  • A current driver's licence and clearance under the Disability Worker Exclusion Scheme.
Why you'll love working with us

At Arete Care, you'll join a team that values collaboration, integrity, and inclusion.

We warmly encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, and those from culturally and linguistically diverse backgrounds.

We're committed to flexibility, equality, and privacy—creating a workplace where everyone feels respected, supported, and empowered to make a difference.

Join us

If you're passionate about delivering exceptional participant experiences and fostering positive relationships, we'd love to hear from you.

Join Arete Care and help us create welcoming environments where people feel connected, supported, and valued.

  • Administration Officer

    3 days ago

    Heidelberg, Victoria, Australia Mercy Health Australia Full time $40,000 - $60,000 per year

    Employment Type:CasualHours:VariousSalary:$29.58 plus 25% casual loading (penalties may also apply)Location:Mercy Hospital for Women HeidelbergApplication:Please upload your Resume and Cover Letter.Contact:Jo Doig Where there's life, there's Mercy.Where there's care, there's You.Through the battles and the breakthroughs, we're there. Where will you be?For...

  • Administrative Support Officer

    2 days ago

    Heidelberg, Victoria, Australia Banyule Community Health Full time $55,000 - $70,000 per year

    Position: Administrative Support OfficerLocation: PrestonJob Type: Full time or 0.8 FTE, Fixed Term until 30 June 2026Join one of Victoria's biggest community health providers with great work culture. Make a real difference to the lives of carers by contributing at leadership level, ensuring effective and efficient service delivery.YOUR NEW...

  • Psychosocial Support Officer

    2 weeks ago

    Heidelberg, Victoria, Australia Austin Health Full time $90,000 - $120,000 per year

    Are you a current Austin Health employee?If yes, please log in to the Austin Health careers website via 'Employee Login' using your network login details to search, view and apply for all career opportunities available.Part-time, permanent position working 30.4 hours per week based in HeidelbergBase salary + salary packaging + super + 5 weeks annual...

  • First Nations Public Health Engagement Officer

    1 week ago

    Heidelberg, Victoria, Australia Austin Health Full time $60,000 - $120,000 per year

    Are you a current Austin Health employee?If yes, please log in to the Austin Healthcareers websitevia 'Employee Login' using your network log in details to search, view and apply for all career opportunities available.Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the...

  • Executive Assistant

    1 day ago

    Heidelberg, Victoria, Australia Mercy Health Australia Full time $80,000 - $120,000 per year

    Employment Type:Permanent Full timeHours:38 hours per weekSalary:Health and Allied Services, Managers and Administrative Workers (Victorian Public Sector) EBA 21-25,HS3 Grade 3, Level 5Location:Mercy Hospital for Women Heidelberg, other Mercy Health locations as requiredUpload with Application:Resume, cover letter, and all relevant...

  • Support Worker

    2 weeks ago

    Heidelberg, Victoria, Australia Banyule Community Health Full time $104,000 - $130,878 per year

    Join Our Growing Team at Holstep HealthPosition: Support WorkerLocation: All Holstep Health sites as requiredJob Type: Permanent Part timeBrief Description:If you enjoy variety, the opportunity show creativity, and enjoy working with people to help them achieve their goals and keep engaged in their community - this is the job for youUnder the direction of...

  • Operations Manager

    7 days ago

    Heidelberg, Victoria, Australia Arete Care Full time $90,000 - $120,000 per year

    About the roleThe Operations Manager is responsible for ensuring the provision of high-quality person-centered services. Managing a portfolio of NDIS Supported Independent Living Services, the Operations Manager is responsible for ensuring outcomes and deliverables align with Arete Care's vision, mission and values. As a key member of the leadership team,...

  • Veterinarian - Greencross Warringal

    2 weeks ago

    Heidelberg, Victoria, Australia Greencross Pet Wellness Company Full time $104,000 - $156,000 per year

    Company Description Join Our Passionate Team at Greencross Vets WarringalGreencross Warringal is excited to welcome an experienced Veterinarian to our dedicated and compassionate team. Whether you're seeking a full-time role, prefer the flexibility of part-time hours, or are a seasoned veterinarian ready to embrace a leadership opportunity, we'd love to hear...

  • Intake and Assessment Worker

    1 week ago

    Heidelberg, Victoria, Australia Banyule Community Health Full time $60,000 - $90,000 per year

    Full time / 0.8 FTEFixed-term to 30th June 2026SACS Level 3Preston basedJoin one of Victoria's biggest community health providers with great work culture. Make a real difference to the lives of carers by contributing at leadership level, ensuring effective and efficient service delivery. A full-time role based at Preston, Victoria with options to work up to...

  • Casual Dental Assistant

    1 week ago

    Heidelberg, Victoria, Australia Banyule Community Health Full time $60,000 - $90,000 per year

    Join Our Growing Team at Holstep HealthJob Title: Dental AssistantLocation: West HeidelbergEmployment: Casual Position - Supportive teamHolstep Health is looking is for a vibrant, skilled and motivated Dental assistant to join our amazing Team.What we offer:Well established and accredited practice with the latest technology and equipmentGreat career...