Psychosocial Support Officer

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• Part-time, permanent position working 30.4 hours per week based in Heidelberg

• Base salary + salary packaging + super + 5 weeks annual leave

• Rotating 7-day roster, day/afternoon shifts

Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the north-east of Melbourne and statewide. We have a highly engaged, diverse and collaborative workforce that is unified by our goal to help people live healthy and fulfilled lives.

About the Mental Health Division

The division provides care and services through a comprehensive range of teams, to meet the needs of mental health consumers and carers throughout Victoria. All services work within a clinical framework that promotes recovery-oriented practice and supported decision making.

About HOPE

The Hospital Outreach Post-suicidal Engagement (HOPE) initiative provides tailored, holistic support to people post a suicide attempt, with the aim of supporting the person and their carers and families to identify and build the protective factors that reduce the risk of suicide and/or repeated intentional self-harm.

About the role

As a Mental Health Officer (MHO) in our HOPE team you will work in collaboration with the clinical team to promote our clients' wellbeing, by supporting connectedness with the community, and implementing goals and strategies with clients and their carers/families.

A regular day will see you:

• Intervene via an approach that actively engages clients in the assessment of their own risk, and aid in creation of suicide prevention plans in order to minimise the risk of future suicidal behaviours

• Promote a healthy lifestyle, and through general problem solving, assist the client to take steps towards positive change in their lives and to more effectively manage their distress

• Assist clients to navigate services, providing transport to appointments at times

• Ensure linkage with appropriate health practitioners, community services and recreational groups

About you

You will be someone with excellent communication, interpersonal and collaboration skills, who takes a highly compassionate approach to their work.

To be successful in this role you'll bring with you:

• At have 7 years of relevant experience or at least 5 years of relevant experience with an appropriate qualification; or equivalent

• Recent experience working with individuals in crisis and with mental health issues

• An understanding of the Area Mental Health Service and principles and practices of DHHS Recovery-Oriented Practice in Mental Health

• A current Victorian Driver's License and the ability to drive a work vehicle

Our benefits

Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including:

• Greater take-home pay through generous salary packaging, for living expenses, meals, and holiday accommodation.
• A suite of wellness initiatives designed to support you, including discounted fitness memberships and special offers on health insurance, and a comprehensive wellbeing program.
• Onsite childcare at Austin Hospital, easy access via public transport and car parking options.
• Mentoring and career development opportunities.

Work with us

We are committed to cultural safety and health equity for Aboriginal and/or Torres Strait Islander People. We celebrate, value, and include people of all backgrounds, genders, identities, cultures, bodies, and abilities. We welcome and support applications from talented people identifying as Aboriginal and/or Torres Strait Islander, people with disability, neurodiverse people, LGBTQIA+ and people of all ages and cultures.

If you feel this role is right for you, we encourage your early application. Even if you don't meet every single requirement, we encourage you to apply. What matters most is your passion, your drive and your willingness to learn and contribute. Applications will be reviewed as they are received, and interviews may take place prior to the closing date. This means we reserve the right to close a job ad prior to the advertised closing date.

All appointments are made subject to a satisfactory National Police Check and if required, a Working With Children Check. If you require any reasonable adjustments to the recruitment process, you are welcome to reach out to the hiring manager: Melinda Carlyle, Manager at

Interested in finding out more about this opportunity? Read the position description for further details.

Application closing date: Monday 20 October 2025