Medical Administrator/Receptionist; Part-Time

Queensland ADHD & Neurosciences Clinic (QANC) – Gold Coast

Part-time (with option to extend to full-time)

Queensland ADHD & Neurosciences Clinic (QANC) is a specialist psychiatry clinic dedicated to ADHD and Neurodiversity (child, adolescent, and adult). We are proud to provide a unique, cutting-edge service and are seeking a motivated and compassionate Medical Receptionist / Administrator to join our team.

This is an exciting opportunity for someone who thrives in a busy, dynamic environment and enjoys working with purpose-driven colleagues and patients.

• Part-time role: Mon–Wed, 8:00am–4:30pm
• Full-time option: Mon–Fri, based on experience and suitability
• Pay: $30–$40 per hour (depending on skills, experience, and KPIs), in line with the Fairwork HPSS Health Services Award benchmarks
• Location: Modern consulting rooms within the prestigious Pindara Private Hospital campus, Benowa, Gold Coast

You will be the welcoming face of QANC, supporting patients and families on their treatment journey. This role involves front desk reception, triage, intake coordination, clinic liaison, and administrative support. You will work closely with our Senior Administrator, offsite admin team, and Clinic Director.

• Front desk reception duties and patient support
• Daily email and phone communication with patients, carers, and stakeholders
• Appointment management, billing (Tyro), and banking
• Using Best Practice practice management software and Medical Objects
• Applying clinic policies and procedures with professionalism and empathy
• Collaborating with colleagues and stakeholders to support patient care
• Maintaining confidentiality, ethical standards, and professional boundaries

We provide structured training and supervision to ensure you feel supported in your role.

• Initial training period: 1–3 months (casual, with progression to permanent part-time)
• Daily operational meetings and ongoing mentoring
• Guidance in clinical communication, problem solving, and medico-legal frameworks
• Support in working with ADHD and neurodiverse patients and families

• Previous medical administration/reception experience (GP or specialist clinic preferred)
• Strong computer skills; confidence with practice management software (e.g., Best Practice, Medical Director, Genie)
• Excellent multitasking, time management, and problem-solving skills
• Professional communication with patients, families, clinicians, schools, and agencies
• High emotional intelligence, empathy, and resilience
• Commitment to confidentiality, consent, and privacy standards

We are looking for someone who is:

• Warm, empathetic, and patient-focused
• Adaptable and calm under pressure
• Professional, reliable, and organised
• A strong team player who values collaboration
• Open to learning and continuous improvement
• Able to contribute positively to a supportive, professional, and fun workplace

• Work in Australia's leading neuro-psychiatric clinic specialising in ADHD and Neurodiversity
• Supportive team environment with ongoing supervision and professional development
• Enhance your emotional intelligence, problem-solving, multitasking skills and personal growth through meaningful, hands-on experience
• Build valuable knowledge and skills in a supportive, cutting-edge clinical environment
• Rewarding role where you can make a real difference to patients and families
• Modern consulting environment in a prestigious private hospital setting

Please apply via Seek with:

• A cover letter
• Your updated resume
• Contact details for 3 referees (from the past 12–24 months)

Interviews will commence within 7 days of receiving the first applications.

For specific enquiries, please contact:

Dr A. Khan – Clinic Director

We look forward to welcoming you to the QANC team