Front Office Duty Manager

1 day ago

Balnarring Victoria, Australia Jackalope Hotels Full time $60,000 - $90,000 per year

At Jackalope, we blend luxury with the region's rich winemaking heritage, offering our guests an unforgettable experience. With luxury accommodation, award-winning restaurants, a working winery, a 30-metre infinity pool spilling over the vines, and curated art installations, Jackalope stands as a unique destination on the Peninsula.

About the Role

We're seeking a proactive and dynamic Duty Manager to join our Front Office team. This hands-on role requires you to be the primary point of contact for both guests and internal departments, ensuring seamless communication and problem-solving. With no porters or concierge, you'll be leading from the front—checking guests in and out, handling luggage, and quickly responding to guest needs.

Your ability to think on your feet, adapt to ever-changing situations, and be the go-to person for staff and guests alike will be crucial to your success. This is more than a desk job; you'll be managing guest expectations, resolving challenges, and collaborating with other departments to ensure smooth operations during your shift.

Typical shifts are:

6.45am – 3pm

2.45pm – 11pm

Overnight support can be required in a relief capacity.

Key Responsibilities

  • Act as the main point of contact for all guest and departmental inquiries during your shift.
  • Assist the Rooms Division Manager and Senior Duty Manager in maintaining high levels of guest satisfaction.
  • Management of Guest Services team while on shift.
  • Ensure smooth check-in and check-out processes (Opera System) and address special guest requests.
  • Reconcile accounts, maintain accurate cash and credit transactions, manage valuables and ensure accurate record-keeping.
  • Handle guest complaints with professionalism and implement effective solutions.
  • Support all hotel departments and guest queries.
  • Manage room bookings via online, email, and phone.

Who You Are

  • Experienced in a similar role with an ability to roll the system and manage overnight operations.
  • A problem solver who thrives in fast-paced, dynamic environments.
  • Flexible and adaptable with a 7-day rotating roster.
  • Passionate about delivering exceptional guest experiences.
  • A humble, welcoming, and approachable individual with a genuine love for the hospitality industry.

What We Offer

  • Competitive pay rates.
  • 35% discount on dining and wine.
  • Complimentary yearly hotel stays.
  • Exclusive staff and family hotel discounts.
  • Ongoing training and development opportunities.
  • Reward and recognition programs.

Requirements

  • Full working rights in Australia.
  • Valid driver's license (auto/manual).
  • RSA certificate (Responsible Service of Alcohol).

If you're ready to embrace a hands-on leadership role in a unique, luxury hotel setting, we'd love to hear from you

APPLY NOW

Jackalope is an equal-opportunity employer, committed to creating an inclusive and diverse workplace.

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