Front Office Duty Manager

3 days ago

Balnarring Victoria, Australia Jackalope Hotels Full time $60,000 - $90,000 per year

At Jackalope, we blend luxury with the region's rich winemaking heritage, offering our guests an unforgettable experience. With luxury accommodation, award-winning restaurants, a working winery, a 30-metre infinity pool spilling over the vines, and curated art installations, Jackalope stands as a unique destination on the Peninsula.

About the Role

We're seeking a proactive and dynamic Duty Manager to join our Front Office team. This hands-on role requires you to be the primary point of contact for both guests and internal departments, ensuring seamless communication and problem-solving. With no porters or concierge, you'll be leading from the front—checking guests in and out, handling luggage, and quickly responding to guest needs.

Your ability to think on your feet, adapt to ever-changing situations, and be the go-to person for staff and guests alike will be crucial to your success. This is more than a desk job; you'll be managing guest expectations, resolving challenges, and collaborating with other departments to ensure smooth operations during your shift.

Typical shifts are:

6.45am – 3pm

2.45pm – 11pm

Overnight support can be required in a relief capacity.

Key Responsibilities

  • Act as the main point of contact for all guest and departmental inquiries during your shift.
  • Assist the Rooms Division Manager and Senior Duty Manager in maintaining high levels of guest satisfaction.
  • Management of Guest Services team while on shift.
  • Ensure smooth check-in and check-out processes (Opera System) and address special guest requests.
  • Reconcile accounts, maintain accurate cash and credit transactions, manage valuables and ensure accurate record-keeping.
  • Handle guest complaints with professionalism and implement effective solutions.
  • Support all hotel departments and guest queries.
  • Manage room bookings via online, email, and phone.

Who You Are

  • Experienced in a similar role with an ability to roll the system and manage overnight operations.
  • A problem solver who thrives in fast-paced, dynamic environments.
  • Flexible and adaptable with a 7-day rotating roster.
  • Passionate about delivering exceptional guest experiences.
  • A humble, welcoming, and approachable individual with a genuine love for the hospitality industry.

What We Offer

  • Competitive pay rates.
  • 35% discount on dining and wine.
  • Complimentary yearly hotel stays.
  • Exclusive staff and family hotel discounts.
  • Ongoing training and development opportunities.
  • Reward and recognition programs.

Requirements

  • Full working rights in Australia.
  • Valid driver's license (auto/manual).
  • RSA certificate (Responsible Service of Alcohol).

If you're ready to embrace a hands-on leadership role in a unique, luxury hotel setting, we'd love to hear from you

APPLY NOW

Jackalope is an equal-opportunity employer, committed to creating an inclusive and diverse workplace.

  • Duty Manager

    3 days ago

    Melbourne CBD, Victoria , Australia Melbourne Place Pty Full time $60,000 - $90,000 per year

    Our PlaceMelbourne Place is where urban luxury finds its perfect expression. A true reflection of the way of life Melbourne is known for, the hotel brings a fresh perspective to guest experiences. Our vision is to create a place that embodies the essence of Melbourne, that is of and for the city, accenting culture and genuine hospitality. With an east end...

  • Front Office Receptionist

    2 weeks ago

    Patho, Victoria, Australia G'day Group Full time $45,000 - $65,000 per year

    About UsG'day Group comprises leading Australian tourism brands in Discovery Parks, Resorts and the loyalty program G'day Rewards. Employing more than 2000 people Australia-wide, G'day Group has the largest park network in the country, offering an amazing customer journey.Discovery Parks - Echuca,where the Murray River isn't just a backdrop; it's your...

  • Front Office Receptionist

    2 weeks ago

    Echuca, Victoria, Australia Discovery Holiday Parks Full time $40,000 - $60,000 per year

    About UsG'day Group comprises leading Australian tourism brands in Discovery Parks, Resorts and the loyalty program G'day Rewards. Employing more than 2000 people Australia-wide, G'day Group has the largest park network in the country, offering an amazing customer journey.Discovery Parks - Echuca, where the Murray River isn't just a backdrop; it's your...

  • Front Office Administrator

    5 days ago

    Victoria Point, Australia Ingenia Communities Full time

    Apply - Share Job description Posted Monday, 28 July 2025, 9:00 am | Expires Tuesday, 26 August 2025, 8:59 am - We are a leading Australian property group that own, operate and develop a fast-growing portfolio of Lifestyle communities (land lease communities) and holiday parks across key urban and coastal markets. We employ over 1300 people across 120...

  • Front Desk

    3 days ago

    Victoria, TX, Australia OrthoDent Full time $40,000 - $80,000 per year

    Front desk dental admin assistant needed for busy dental practice in Victoria, Texas.Spanish speaking an advantage.A bright, energetic person is needed to help with the front desk in a busy dental practice. The successful candidate will help build the schedule, confirm appointments and check in patients, among other duties.Experience is helpful but will...

  • Sales Manager

    2 weeks ago

    Melbourne Airport, Victoria, Australia Lotte Duty Free Full time $60,000 - $120,000 per year

    ABOUT LOTTE DUTY FREELotte Duty Free is one of the world's leading retailers, operating across 17 locations in 6 countries and 11 airports. Strategically positioned in some of the most coveted destinations (including Australia, Japan, South Korea, Singapore, Vietnam, and the USA), we showcase a world of luxury brands in cosmetics, perfume, watches,...

  • Retail Sales Manager

    5 days ago

    Melbourne Airport, Victoria, Australia Lotte Duty Free Full time $60,000 - $120,000 per year

    ABOUT LOTTE DUTY FREELotte Duty Free is one of the world's leading retailers, operating across 17 locations in 6 countries and 11 airports. Strategically positioned in some of the most coveted destinations (including Australia, Japan, South Korea, Singapore, Vietnam, and the USA), we showcase a world of luxury brands in cosmetics, perfume, watches,...

  • AESOP Counter Manager

    5 days ago

    Melbourne Airport, Victoria, Australia Lotte Duty Free Full time $40,000 - $60,000 per year

    ABOUT LOTTE DUTY FREELotte Duty Free is one of the world's leading retailers, operating across 17 locations in 6 countries and 11 airports. Strategically positioned in some of the most coveted destinations (including Australia, Japan, South Korea, Singapore, Vietnam, and the USA), we showcase a world of luxury brands in cosmetics, perfume, watches,...

  • Front Office Receptionist

    2 weeks ago

    Warburton, Victoria, Australia Hampshire Property Group Full time $45,000 - $60,000 per year

    Hampshire Property Group is a leading provider of residential and holiday park destinations across Australia and New Zealand, offering families and travellers memorable experiences in some of the most beautiful natural settings. We take pride in creating exceptional moments for our residents and guests while preserving the environment and local...

  • Duty Medical Officer

    7 days ago

    Bathumi, Victoria, Australia Yarrawonga Health Full time $120,000 - $180,000 per year

    Medical Officer Yarrawonga, Victoria Full-Time (40 hours per week)Part-time considered Classification Based On ExperienceStep Into a Role That Truly Makes a Difference — in a Community That Values YouYarrawonga Health is currently seeking a committed and capableDuty Medical Officerto join our clinical team, based inbeautiful Yarrawonga, Victoria, along the...