Duty Manager

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- e are Vicinity Centres. You may not recognise the brand but we’re sure you’ll know some of our destinations, from the iconic Queen Victoria Building in Sydney to Chadstone - The Fashion Capital, our seven DFOs, and much loved centres that are the hub of each of their communities. All in all, we operate over 60 centres across Australia._

Role purpose

The key purpose of the Duty Manager/Maintenance Officer is to work closely with the Operations Managers to maintain the general up-keep of the centres and to ensure a safe environment for retailers, customers and the general public whilst maintaining the highest level of stakeholder engagement during late night trade, weekends and public holidays.

The Duty Manager/Maintenance Officer will undertake any tasks as required via centre request or Vicinity maintenance system that they have the capability to perform safely in accordance with Vicinity policies and legislative requirements. This would include but would not be limited to:

- Repair and maintenance of internal and external structures, carparks, signage, road works and

gates
- Maintaining maintenance and servicing of retailer facilities within centre including staff toilets &
loading docks
- Maintenance and presentation of centre malls & public facilities
- Ensuring centre lighting maintained internal & external
- Assist with Centre minor capital expenditure program

For more substantial works, the Duty Manager/Maintenance Officer will ensure that suitably qualified contractors are engaged to carry out any maintenance and repairs.

The Duty Manager/Maintenance Officer will consistently and effectively:

- Actively promotes OHS within the workplace
- Ensure customer and retailer safety
- Ensure quality of work completed and time effectiveness of work
- Ensure maintenance costs are within budgeted levels
- Provide input into continuous improvement of relevant procedures & policies

What will you bring?

You will have a previous experience in general maintenance tasks coupled with excellent communication and problem-solving abilities. You will have a sound knowledge of Health & Safety and have had previous experience coordinating contractors within a maintenance environment. You are known for your responsiveness and efficiency to all maintenance activities and your positive attitude, which allows you to play a critical role in enhancing our customer experience.

You will be an influencer with strong negotiation skills with the ability to manage and resolve conflict effectively. You will have demonstrated understanding of safety, health and environmental management. You will have strong knowledge of retailer management coupled with centre operations (tenancy delivery, safety and security). You will be known for your capability to problem solve in high pressure situations and have a proven track record of delivering results through collaboration with others.

What will success look like?

We Imagine a Better Way
- You are always adaptable in your approach and responsive to the needs of your stakeholders.
- You are proactive, organised and efficient in everything you do
- You proactively seek out new and innovative ways to resolve problems and improve customer outcomes

We Embrace Difference
- You understand and show respect for the diversity of the Vicinity community
- You understand the diverse nature of our business, our customers and our people
- You respect all team members and challenge assumptions to support an environment where people feel confident and supported to be themselves.

We Always Collaborate
- You engage and communicate with your team, and key stakeholders consistently and effectively sharing information.
- You enjoy taking the time to build relationships in order to deliver effective customer service.
- You put our people and our customers at the centre of every conversation.

Why Vicinity?

Our benefits program focuses on creating an awesome place to work in which our people are rewarded and recognised. This includes:

- Flexible working options
- Birthday leave & purchased additional leave
- $1000 worth of VCX securities rewarded for eligible team members
- Internal mentoring program
- Generous Parental Leave
- Our _
- values cultivate a culture that encourages our 1100+ team members to be adaptable, agile, resilient and passionate. At Vicinity we embrace difference. We are committed to creating an inclusive work environment that supports diversity and flexibility._
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