Front End Lead

2 days ago

Essendon Victoria, Australia The Happy Apple Greengrocer Full time $60,000 - $90,000 per year

About Us

The Happy Apple is your friendly, family-owned neighbourhood grocer.

We pride ourselves on exceptional customer service and championing local, fresh produce and unique artisan products. Our passion lies in delivering quality, care, and connection — creating a memorable experience for both our customers and our team members.

With stores in Ascot Vale, Seddon, Newport and Essendon, we're a proud part of the local community and love seeing our people grow alongside our business.

The Role

We're seeking a 30-Hour Part Time Department Leads – Front End Tills to join our leadership team at Essendon.

As a Department Lead, you'll be the first face and final smile of The Happy Apple experience; leading the front tills team to deliver exceptional service (where our team surprise and delight our customers), smooth operations, and moments of genuine connection with every customer.

You'll play a key role in daily operations, team coaching, and customer care ensuring the tills area runs efficiently, safely, and with The Happy Apple warmth we're known for.

Key Responsibilities
  • Lead by example in delivering exceptional customer service that surprises and delights.
  • Support and coach front tills team members to uphold service and operational standards.
  • Manage tills operations; ensuring accurate transactions, clean stations, stocked supplies, and smooth queue flow.
  • Monitor scanning accuracy, refunds, and cash handling processes.
  • Roster and delegate tasks using Tanda and lead daily shift huddles to share priorities.
  • Ensure compliance with food safety, cash handling, and health & safety procedures.
  • Oversee daily bread and pastry orders — liaise with local suppliers to ensure optimal stock levels, freshness, and presentation.
  • Conduct regular team check-ins and support onboarding and probation reviews.
  • Foster a culture of care, teamwork, and connection — celebrating wins and supporting growth.
About You

You're a hands-on leader who sets the tone through your energy and example. You thrive in a busy retail environment and love helping your team and customers have a great experience every day.

You'll bring:

  • 2+ years' experience in a retail or customer service leadership role.
  • Strong communication, organisation, and people skills.
  • Confidence using POS and time & attendance systems (e.g., Tanda, Worldsmart).
  • Availability to work weekends and public holidays.
  • A current Driver's Licence (required), RSA (if over 18), and ideally First Aid (Level 2).
Why Join The Happy Apple?
  • Be part of a dynamic, community-focused business built on care and connection.
  • Enjoy a supportive and inclusive team environment.
  • Opportunities for growth and leadership development across our expanding group.
How to Apply

If you're ready to lead with heart and bring your best to a thriving, local grocer, we'd love to hear from you.

Please submit your resume and cover letter outlining your experience and what makes you a great fit for The Happy Apple.

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