Retail Sales Manager

13 hours ago

Melbourne Airport Victoria, Australia Lotte Duty Free Full time $60,000 - $120,000 per year

ABOUT LOTTE DUTY FREE

Lotte Duty Free is one of the world's leading retailers, operating across 17 locations in 6 countries and 11 airports. Strategically positioned in some of the most coveted destinations (including Australia, Japan, South Korea, Singapore, Vietnam, and the USA), we showcase a world of luxury brands in cosmetics, perfume, watches, jewellery, liquor, wine, and more

Headquartered in South Korea, Lotte Duty Free is a household name, synonymous with delivering excellence in customer service and a long heritage as the most trusted travel partner.

Oceania, the region to which Australia belongs, hosts three locations: Melbourne Airport, Brisbane Airport, and the Sydney Downtown Store.

THE OPPORTUNITY

Based at Melbourne Airport, we are looking for a driven and enthusiastic Retail Sales Manager to join our team to assist and support the Store Manager in the effective and efficient running of the daily operations of the business. This role will create sales and GP (gross profit) through effective management of sales team members and business operations.

You will be working in a fast-paced, customer centric environment with a friendly and diverse team.

In this role, you will be responsible for:

  • Motivate your team to achieve sales targets and KPIs
  • Deliver strong leadership on the shop floor, role-modelling exceptional service standards
  • Ensure the ongoing development of all team members to provide a high-quality customer experience
  • Engage with customers on the sales floor

ABOUT YOU

  • Proven experience in sales management or related leadership roles
  • Exceptional customer service skills
  • Previous Retail/Sales experience in beauty, fragrance, or cosmetics required
  • Strong interpersonal skills, including verbal and written communication
  • The ability to speak a second language will be highly regarded
  • Have a current Responsible Service of Alcohol (RSA) certificate

WHY JOIN LOTTE DUTY FREE

  • Access to sales management incentive program
  • Team Discount Program
  • Airport Retail Stores Discount (10% -20%)
  • Free Car Parking
  • Uniform & ASIC Pass Provided
  • Sales & Product Training Program
  • Employee Assistance Program and Health initiatives
  • Private Health Insurance Discount
  • Lotte New Employee Induction & Safety Leagues Program
  • Long-term Career & Professional Development Opportunities
  • Recognition of Service Awards ($ Gift Cards)
  • Safe, Diverse & Inclusive Work Environment with a Supportive Culture

DETAILS OF THE ROLE

  • Location: Melbourne Airport
  • Full-Time Position: 76 hours per fortnight, 12:00–20:00, Fridays off, rotating weekends (one on/one off).
  • Additional Information: Two-week rotating roster with flexibility to work weekends and public holidays
  • Customs & Police clearance required (provided for successful candidates)

If you're a retail leader who thrives on driving results, inspiring teams, and working with global luxury brands, we'd love to hear from you. Apply today and take the next step in your retail leadership career with Lotte Duty Free.

Only candidates that are successful for short listing will be contacted.

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