Full-Time or Part-Time Rating Services Officer

Position Description – Rating Services Officer

December 2024

Position title Rating Services Officer

Position number 1607

Classification (Level) 3

Department Corporate Services

Division Finance

Business unit Rating Services

People Leader Team Leader Financial Services

Direct reports nil

Ratepayers, Conveyancers, Customer Service and Records

Management, debt collection agency, Valuer General's office

Key stakeholders and related organisations, Development Services Admin,

Electoral Commission.

Community Vision: A liveable, sustainable community.

The strategic directions of Liveable, Sustainable, and Community reflect the aspirations of

the community for the City of Marion's future.

A fourth strategic direction, Our Organisation, sets the focus for Council and its staff toward

fulfilling the Community Vision and Strategic Directions. These interconnected

directions emphasise a commitment to achieving holistic outcomes for the council area

City of Marion Values

Our Values inform what is important in how we deliver for our community.

They aspire towards a consistent standard that can be expected from all who engage with

the City of Marion.

Our Community Vision

Together we…

Focus on the customer | We are:

• Engaged with our diverse community
• Responsive and proactive
• Dedicated to delivering great customer

experiences

Engage with respect | We are:

• Committed to a safe and inclusive workplace
• Connected, caring and professional
• Honest, transparent and act with integrity

Embrace excellence | We are:

• Adaptable, driven and continuously improve

• Accountable for our decisions and actions
• Proactive in sustainability and support the

environment

A great place to work

Position Description – Rating Services Officer

December 2024

Purpose

The Rating Services Officer will be responsible for the accurate and timely maintenance of

Council's property owner and rates database while also providing exemplary customer

service to external and internal customers.

The primary objective of this position is to assist with daily processing functions including

records maintenance and debt collection processes with the key focus on accuracy and the

delivery of excellence in customer service.

Strong communication skills and ability to maintain solid relationships both internally and

externally will be vital to this role.

As an ongoing commitment to the organisation you will be responsible for delivering the

best service to our community and to improve residents' quality life; continuously, smartly

and efficiently in the scope of your daily work.

Key Deliverables

• Attend to service requests, telephone, counter and written enquiries from customers

while exercising sound judgement, initiative, confidentiality and sensitivity.

• Provide accurate advice regarding rating process, procedures and requirements

under the Local Government Act 1999.

• Undertake administrative tasks including data entry, word processing, document

development and storage, process search requests, assist with daily payment files,

reissue rates notices as required, process weekly data reports and action returned

mail.

• Investigate anomalies associated with payments, property settlements and follow up

with conveyancers and ratepayers as required.

• Under direction, assist with debt collection processes and procedures including

liaising with ratepayers to obtain payment arrangements.

• Ensure that suppressed ratepayer information from the State Electoral Office is

updated in a timely, accurate and confidential manner.

• Assist other members of the Rating Services team as required.

Person Specification

Essential criteria

• Advanced communication skills both written and verbal.

• Demonstrated agility with change across an organisation.

• Proven knowledge and experience of IT competence including willingness to learn

new technologies and systems.

• Proven ability to express empathy and resilience towards internal and external

customers.

A great place to work

Position Description – Rating Services Officer

December 2024

• A commitment to provide exceptional customer service.

• Demonstrated well developed interpersonal skills and the ability to relate well to

customers from diverse backgrounds.

• Excellent level of written and verbal communication skills.

• Use of corporate technologies including property database and systems in electronic

records management.

• High level of numeracy and data entry skills.

• Ability to exercise sound professional judgement in order to resolve complex issues

with maintaining ratepayer/resident confidentiality.

• Demonstrate self-motivation.

• Ability to develop new technical skills and embrace new technology and techniques.

• An ability to work with people of all levels of Council and members of the community

to produce positive outcomes.

• Knowledge and understanding of the Local Government Act, as it applies to rating.

• Experience with spreadsheets and databases.

• Ability to understand and apply council policies and procedures.

• Local government knowledge and understanding.

• Previous debt collection experience.

• An understanding of voters roll entitlement in accordance with the relevant

legislation.

Standard conditions

• Satisfactory completion of a National Police Clearance (will be arranged by the City of

Marion)

• Satisfactory completion of applicable Medical Assessment (will be arranged by the

City of Marion)

• Must be either an Australian resident or possess the legal right to work in Australia,

with the ability to provide documentation of a valid work visa.

• Comply with existing Work, Health and Safety legislation and regulation obligations and

apply "Think Safe Live Well" philosophy.

• Embrace ethical and moral behavior and report any suspected instances of fraud

and/or corruption in accordance with Fraud and Corruption Management and the

Code of Conduct.

• Adhere to the City of Marion Values.

• The incumbent will perform other duties as required.

A great place to work

Position Description – Rating Services Officer

December 2024

Position description confirmation and acknowledgement

By signing the 'City of Marion Employment Acceptance Statement' in your Letter of Offer, you

are agreeing to the Position Description attached to your Offer.

Employee name: Signature: Date:

Leader name: Signature: Date:

HR name: Signature: Date:

A great place to work