Client Services

2 weeks ago

Brisbane, Queensland, Australia Ausure Pty Ltd Full time $60,000 - $80,000 per year

Are you ready for a new opportunity where you can be part of a supportive and experienced national team that values individuality, compassion, and teamwork – and knows how to have fun while getting the job done?

We are currently seeking a motivated and enthusiastic Client Services & Claims Coordinator to join our friendly and growing team. This is a fantastic chance to build your career in insurance by working across both client service and claims functions, alongside professionals who are passionate about delivering exceptional outcomes for clients and insurers.

About Us

Ausure is one of Australia's largest providers of insurance broking services – proudly independent and not owned by a bank or insurance company. With offices nationwide, we are committed to providing outstanding service, quality advice, and a wide range of insurance solutions to our valued clients.

About the Role

In this hybrid role, you'll provide vital support across both client service and claims administration for our Ausure representatives. You'll handle a variety of tasks from policy processing and quoting to managing claims with empathy and efficiency.

Key Responsibilities

  • Support the National Service Team and brokers with enquiries and administration
  • Liaise with underwriters and insurers to place cover and negotiate outcomes
  • Process renewals, new business, endorsements, and cancellations
  • Quoting and placing cover through online platforms
  • Efficiently manage insurance claims from lodgement through to resolution
  • Draft professional written correspondence including reports and emails
  • Deliver prompt, empathetic, and high-quality service to clients and stakeholders

About You

The ideal candidate will bring enthusiasm, professionalism, and a genuine focus on client service. You'll thrive in a team environment and be eager to grow within the insurance industry.

You will have:

  • 12 months of experience in insurance broking, general insurance or claims (preferred but not essential)
  • Tier 1 or Tier 2 qualification in General Insurance Broking (preferred or a willingness to obtain)
  • Insight experience (preferred but not essential)
  • A strong work ethic and attention to detail
  • Excellent verbal and written communication skills
  • Strong time management and multitasking abilities
  • A friendly, can-do attitude and collaborative team spirit

What We Offer

  • Attractive remuneration package
  • International & domestic travel insurance
  • Ongoing training, support, and professional development
  • A close-knit, positive and supportive team culture
  • Real opportunities for career growth and work-life balance

If you're passionate about delivering high-quality service and looking to grow your career in a flexible and supportive environment, we'd love to hear from you

Please submit a covering letter detailing your interest and an updated version of your CV.

No external recruitment agency contact.

Only successful candidates will be contacted.

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