Client Services Manager

2 weeks ago

Brisbane, Queensland, Australia Private Advertiser Full time $90,000 - $120,000 per year
Our client "Mortgage Box" is seeking a Client Services Manager to join their team

Are you ready to take your career in residential lending to the next level? Join Mortgage Box as their Client Services Manager and play a crucial role in providing exceptional customer service while managing end-to-end loan processes. This exciting opportunity offers a chance to showcase your expertise in a dynamic, fast-paced environment while contributing to the success of a leading mortgage services provider.

About Our Client

Mortgage Box is a forward-thinking company dedicated to excellence in mortgage services. With a strong focus on innovation and client-centric solutions, they have established a reputation for delivering outstanding results in the industry. Their team of knowledgeable and experienced professionals is committed to providing tailored mortgage solutions that help clients navigate the complex lending landscape and achieve their homeownership goals.

What you'll be doing?
  • Manage loan processes: Oversee the entire loan journey from valuation to settlement, ensuring smooth and efficient progression at every stage.
  • Client communication: Serve as the primary point of contact for both lenders and clients, providing clear, timely, and professional support throughout the lending process.
  • Proactive problem-solving: Anticipate potential issues or delays and take swift action to resolve them, maintaining a seamless experience for all stakeholders.
  • Team collaboration: Work closely with the onboarding officer to facilitate smooth client handovers and foster a positive, customer-focused culture within the team.
  • Service excellence: Lead by example in promoting and maintaining high standards of customer service across all client interactions.
Who are they looking for?
  • Proven experience: At least 2 years of experience in a similar role within residential lending, demonstrating your ability to manage loan files independently.
  • Industry knowledge: A solid understanding of loan structures, valuations, pricing, and credit policy, allowing you to navigate complex lending scenarios with confidence.
  • Solution-oriented approach: The ability to think creatively and act decisively in a fast-paced environment, ensuring optimal outcomes for clients and the business.
  • Exceptional communication: Strong interpersonal skills with a client-first mindset, enabling you to build and maintain positive relationships with diverse stakeholders.
  • Technical proficiency: Familiarity with mortgage CRM systems (preferably MyCRM and AOL) and Microsoft Office, enhancing your ability to manage information effectively and efficiently.
Why you should consider this opportunity?

Our client offers an attractive remuneration package and other benefits, such as:

  • Competitive salary commensurate with your skills and experience
  • Opportunities for professional growth and career advancement within a dynamic organization
  • Flexible work arrangements to support a healthy work-life balance
  • Engaging team-building and social events that foster a collaborative and inclusive culture
  • A supportive work environment that values your contributions and ideas
How to apply

Ready to join this role? Click Apply now to submit your resume and share your availability and expected salary with us

We encourage applications from individuals of all backgrounds and levels of experience who are passionate about delivering exceptional client service in the mortgage industry.

All information received will be kept strictly confidential and will be used only for employment-related purposes.

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