Client Services Officer

We have an exciting opportunity to join Gallagher as a Client Services Officerworking closely with our Consultants to provide ongoing value and service to existing Corporate Benefit clients. We partner with our clients to support their employees with access to corporate superannuation & a wide range of employee benefit packages.

This is a great opportunity for an experienced Client Services Officer to join a highly regarded industry leader with a clear focus on career development and mentoring.

About Us:

Gallagheris the leading Corporate Benefits & HR consultancy in Australia. We are part of a larger international team, with international offices delivering client-service and risk management capabilities in more than 150 countries around the world. Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper.

About the Role:

This opportunity represents an exciting opening to join our Brisbane team. As a Client Services Officer, you will be supporting our Consultants nationally to provide ongoing value and service to existing Corporate Benefit clients.

The key purpose is to comply with and follow documented processes and guidelines to provide effective service delivery for the employees of our corporate clients.

Responsibilities include but are not limited to:

• Manage client queries and respond in a timely manner to deliver value and service
• Document and maintain client records in accordance with our compliance obligations
• Action employee client paperwork and ensure it is completed correctly by provider
• Liaise with superannuation and insurance providers on behalf of the clients
• Undertake advocacy in line with our claim's philosophy
• Undertake insurance annual reviews in partnership with consultants
• Assist with gathering information and relevant employer reporting

Experience and Skills:

• A minimum of 2 years' experience in a Client Services Officer or administration position within a similar industry
• Working knowledge of insurance, superannuation, investment and/or employee benefit products and services is desirable
• Must hold RG146, or be willing to obtain and maintain
• Completion or currently studying relevant tertiary qualifications in Business or Financial Planning
• Ability to maintain confidentiality and manage multiple priorities
• Experience using Salesforce is desired
• Proficient in Microsoft Suite & Adobe Pro
• Proactive & solution driven
• Professional communication & confidence to meet with clients in person.
• Attention to detail & ability manage multiple priorities
• Excellent written and verbal communication

Why work with Gallagher?

Gallagheris a global leader in Insurance broking, risk management and consulting, with over 55,000 employees worldwide. We have a global reach with a local presence and pride ourselves on being a socially responsible and an ethical organisation expressed through our Shared Values, The Gallagher Way.

We pride ourselves on offering excellent benefits to not only our clients, but our own team members. Some of the benefits available include:

• Competitive remuneration and career growth opportunities
• A bright & modern office centrally located in Brisbane offering a collaborative work environment.
• Flexible hybrid working
• Employee Assistance Program to support our teams mental wellbeing
• Discounts to over  major retailers through our Gallagher Rewards scheme
• We offer paid Community Service & Volunteer Days.
• Salary Sacrificing options including the ability to purchase additional annual leave
• A family friendly workplace - we offer up to 16 weeks paid parental leave & we pay superannuation for the initial 12 months of parental leave.

We support diversity and inclusion in all our workplaces. Applications are encouraged from Aboriginal and Torres Strait Islander people, people with a multicultural background, or members of the LGBTIQ community. As proud sponsors of the Special Olympics International, we welcome applications from people who live with disability.

How to Apply

If this sounds like the opportunity for you, please apply via SEEK using the links below.

To learn more about working with Gallagher please visit 

We acknowledge the Traditional Owners of the land on which we work and recognise their continued custodianship and connection to the land, waters and community. We pay our respects to them and their Elders past and present as our knowledge holders.