Operations Support Officer

Solar Service Guys (SSG), Australia's largest dedicated solar service network, has been delivering industry-leading support across the full lifecycle of solar PV systems for over 17 years. Headquartered in Brisbane, SSG is known for its nationwide reach and expertise in design, monitoring, maintenance, and repair of solar systems for residential and commercial clients.

In 2025, SSG became part of Omnidian, a US-based, Series C tech-enabled service company that's transforming clean energy asset management through innovation and customer-first solutions. Omnidian's AI-powered performance assurance platform supports over 380,000 asset years of data and now extends its reach into the Australian market—further enhancing service capabilities through this strategic partnership. Together, we're delivering cutting-edge support and unmatched customer experience to solar investors across the globe.

The Operations Support Officer plays a critical role in the coordination and delivery of field operations across multiple states. This position involves scheduling jobs, setting appointments, creating routes, customer communication, validation of technical documentation, inbound and outbound calls, and liaising technicians and other third-party service providers. This role ensures optimal service delivery through effective resource allocation, system accuracy, and cross-functional communication A role designed to incorporate shared responsibility, and operational consistency, the role ensures smooth service delivery while supporting broader business needs.

• Are you looking to take your career to the next level? At SSG, we hire for attitude and train for skill. We value our people and culture above all, offering a supportive environment that empowers personal and professional growth. If you're passionate about working in a dynamic, growing company and want to help drive its success, this is the opportunity for you

We believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you'll be doing:

• Schedule & Coordinate: Schedule jobs, optimize technician routes, and balance workloads for efficient field operations. You'll coordinate resources, manage backlogs, and keep customers informed.
• Validate & Report: Review technician reports for accuracy, make necessary updates, and ensure clients receive high-quality documentation on time.
• Customer & Team Support: Provide real-time support in our phone queues to both internal teams and external stakeholders, handling inquiries and sales bookings.
• System & Admin Support: Maintain accurate data in our operational systems for effective job tracking and reporting, handling customer inquiries and processing sales.
• Communicate with Impact: Maintain professional and clear communication with our team and customers through phone calls, emails, and in-person interactions.

Responsibilities may evolve based on operational priorities and business needs. Flexibility, shared accountability, and contribution to team outcomes are core principles embedded in this role.

• Attention to Detail: Detects and corrects data anomalies (e.g. missing emails), identifies discrepancies in technician documentation, and ensures accuracy in all communications and records
• Customer-Centric Communication: Manages customer interactions across multiple channels with professionalism and empathy, ensuring clients are well-informed throughout the service lifecycle
• Operational Flexibility: Performs scheduling, validation, admin, and phone tasks interchangeably, reinforcing a team-first mindset and removing rigid task boundaries
• Proactive Problem Solving: Identifies service delays, resourcing issues, or incomplete data and takes initiative to resolve or escalate as appropriate
• Digital Systems Proficiency: Demonstrates competency in core systems including Odoo, Microsoft Outlook, Excel, Word, and other business applications used in scheduling and reporting
• Collaboration & Accountability: Engages constructively with peers, respects team rosters, and maintains accountability for role duties and collective outcomes

Essential

• Minimum of high school completion or equivalent
• Strong communication skills (both written and verbal)
• Ability to multitask and manage competing priorities
• High attention to detail and data accuracy
• Proven customer service capability across multiple channels

Preferred

• Certificate III or IV in Business Administration, Customer Service, or equivalent
• Proficiency in office software, such as Microsoft Office Suite. and scheduling software (e.g., Odoo, Microsoft Dynamics, or equivalent
• Report/documentation assessment experience
• Previous experience in job scheduling, workforce coordination, or operations support
• Experience in shift-based phone/service roles
• Working a KPI and target environment

Desirable

• Identification and contributions to process improvement initiatives
• Experience coordinating third-party contractors or trade services
• Exposure to SLAs and operational compliance framework

• 1-3 years' experience with compliance reporting or error escalationsGrow With Us

• We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples

• We're a fast-growing company, which means we're constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there's gonna be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you've never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply.

• We plan to have this role start by early November

$60,000- $90,000 a year

Committed to Parity: We place candidates within the band based on professional experience, not negotiating skills, as part of our overall effort to avoid gender pay discrepancy.

Room to Grow: Opportunity to be part of a rapidly growing business with plenty of room for career advancement.

Safety First: Join a supportive, safety-conscious team environment.

We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices, as well as our office culture, reflects this value.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Omnidian is an equal opportunity employer.  We are committed to diversity in the workplace.  We make employment decisions on the basis of merit and business need.  We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.

We invite you to be part of our mission to create a workplace that is inclusive and welcoming to all.