Operations Support Officer

• Contribute to continuous improvement initiatives that strengthen the prison system.
• 2 x Ongoing, Full-Time Opportunity to work with a high-performing and passionate team in the Victorian Public Service
• COG Grade 3: $97,563 - $105,427 plus superannuation.

The Department of Justice and Community Safety is seeking an Operations Support Officer to provide a critical role within System Performance Branch.

About the Business Unit

Corrections Victoria is part of the Corrections and Justice Services group in the Department of Justice and Community Safety (department). Corrections Victoria operates Victoria's adult custodial corrections system. Its vision is for Safer Prisons, Safer People, Safer Communities. Corrections Victoria's mission is to create a safer, smarter system with a skilled and supported workforce, that enables people in our care to make better decisions.

The System Performance Branch in Custodial Operations comprises three teams, which are: Operational Assurance, Compliance and Reviews; Continuous Improvement; and Statewide Operational Support. The branch provides authoritative, strategic, operational and policy advice, and briefing papers on a range of correctional issues to senior correctional management and is responsible for a range of work primarily across prisons. Its responsibilities include state-wide oversight of A Safer Places to Work, a range of central functions, including operational policy development, review and amendment, convening and participating in state-wide managers' meetings, performance monitoring and reporting, incident reporting, responding to family violence information sharing requests, oversight of internal and external reviews and investigations, coordination of Corrections Victoria's responses to coronial matters and litigation, auditing, correspondence, prison outreach and implementation support and general advice to prisons and other departmental staff and internal and external stakeholders.

About the Role

The Operations Support Officer reports to the Manager, Continuous Improvement and is responsible for contributing to, and delivering a range of projects and work products that enhance operations and safety within prisons. In this role, you will work closely with prisons and the broader System Performance Branch to address operational risks and will be required to interpret and work within a complex operating and legislative environment. You will need to establish and maintain strong working relationships that ensures you have a deep understanding of the operational prison environment; have the capacity to work flexibly and think analytically and have demonstrated skills in preparation of written material for a senior audience, in a time-pressured environment.

While the position is based at 121 Exhibition Street Melbourne, flexible work arrangements are available, and you will be required to travel to other locations based on business needs.

Some of your duties will include:

• Support and contribute to a culture of continuous improvement across custodial operations.
• Contribute to change and innovation activities across the custodial system that contribute to enhanced operational outcomes and improved safety.
• Analyse data to support decision making and shape direction of continuous improvement and development activities.
• Engage and consult with senior leaders and key stakeholders internal and external to the department including prison management to ensure continuous improvement initiatives are fit for purpose.
• Monitor and report on continuous improvement activities and processes across the custodial system, track risks and escalate issues as required to ensure timely delivery of quality services and outcomes.

To learn more about this role before applying, please read the attached position description.

About you

To be successful in this role, you will have:

• Knowledge and understanding of Corrections Victoria's prison operations, policies and procedures.
• Demonstrated experience of delivering continuous improvement initiatives of considerable complexity.

Qualifications/requirements

• There are no mandatory qualifications for this role; however, a tertiary qualification in a relevant discipline would be highly desirable.

How to Apply

Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

The successful candidate will be required to undergo pre-employment checks which may include a Nationally Coordinated Criminal History Check (NCCHC) and misconduct screening.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.

IMPORTANT INFORMATION:

CHILD SAFE STATEMENT OF COMMITMENT:

The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.