Service delivery lead

Job Requisition ID:
39677

Service Delivery Manager - HRMIS Managed Services

• Career breaks for up to 12 months – for study, travel, volunteering, or personal interests
• Learn from the best in the business
• Mentoring programs – receive support and coaching to progress your career

What will your typical day look like?
Client Relationship Management:

• Serve as the primary point of contact for clients utilizing our HRMIS managed services, building strong relationships based on trust and collaboration.
• Understand client needs and expectations, proactively addressing concerns and ensuring alignment with service delivery objectives.

Service Delivery Oversight:

• Lead the delivery of HRMIS managed services, ensuring adherence to service level agreements (SLAs) and quality standards.
• Collaborate with internal teams and third-party vendors to optimize service delivery processes and drive continuous improvement.

Risk Management and Compliance:

• Identify and mitigate potential risks associated with service delivery, including data security, compliance, and regulatory requirements.
• Implement robust controls and monitoring mechanisms to safeguard client data and maintain confidentiality.

Performance Reporting and Analysis:

• Generate regular performance reports and metrics dashboards to track service delivery KPIs and performance against targets.
• Conduct root cause analysis and trend analysis to identify opportunities for service improvement and optimization.

Team Leadership and Development:

• Lead a team of service delivery professionals, providing guidance, coaching, and mentorship to foster a culture of excellence and continuous learning.
• Develop talent within the team, identifying training needs and opportunities for skills enhancement.

About The Team
Our AMS team delivers high-quality managed services and strategic transformation initiatives across key industries. We help clients modernise operations, boost resilience, and improve service delivery- with a focus on innovation, automation, and value creation.

Who are we looking for?
We are seeking a talented and experienced Service Delivery Manager to join our team at Deloitte and oversee the delivery of managed services for Human Resource Management Information System (HRMIS) to our clients. The Service Delivery Manager will play a critical role in ensuring the successful adoption and ongoing support of HRMIS solutions, driving client satisfaction and maximizing value.

You'll ideally have/demonstrate:

• Bachelor's degree in Business Administration, Information Technology, or a related field. Master's degree or relevant professional certifications (e.g., PMP, ITIL) are a plus.
• Minimum of 5 years of experience in service delivery management, with a focus on HRMIS or HR technology solutions.
• Strong understanding of HR processes and systems, with hands-on experience working with HRMIS platforms such as Workday, SAP SuccessFactors, UKG, or Oracle HCM Cloud. (Preference for SAP SuccessFactors & UKG Dimensions)
• Excellent communication and interpersonal skills, with the ability to effectively engage with clients, stakeholders, and team members.
• Proven track record of successful project management, including the ability to lead cross-functional teams and deliver projects on time and within budget.
• Analytical mindset with the ability to interpret data and metrics to drive data-driven decision-making and continuous improvement initiatives.
• Demonstrated leadership abilities, with a passion for developing and empowering team members to achieve their full potential.

Why Deloitte?
At Deloitte, we focus our energy on interesting and impactful work.
We're always learning, innovating and setting the standard; making a positive difference to our clients and our society. We putcoaching at the heart of what we do, helping our people grow their careers in any direction – whether it be up, moving into something new, or even moving across the world.

We embrace diversity, equity and inclusion.
We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles. What binds us together is a shared commitment to value everyone's perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong.

We prioritise flexibility and choice.
At Deloitte, you get trust on Day 1. We know our people get their best work done when they're in control of where and how they work, designing their work week around their client, team and personal commitments

We help you live and work well.
To support your personal and professional life, we offer a range of perks and benefits , including retail discounts, wellbeing leave, paid volunteering days, twelve flexible working options, market-leading parental leave and return to work support package.

Next Steps
Sound like the sort of role for you? Apply now.

By applying for this job, you'll be assessed against the Deloitte Talent Standards. We've designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.