Practice Manager
2 days ago
Immediate Start
Be part of an exciting journey with WA specialist Centre & Rockingham Specialist Centre.
The Role:
We are looking for a Medical Receptionist at our Centres, which is designed to ensure the provision of a consistent level of service to Patients and Doctors.
Previous experience in a specialist medical practice an advantage.
Receptionist duties including but not limited to:
As Receptionist, you would be first point of contact for patients confirming/updating details on Genie, our online medical practice software program ensuring privacy/confidentiality at all times with a high level of attention to detail and accuracy.
Answering multiple busy phone lines, making appointments, invoicing, preparing patient files, faxing, scanning, emailing Documents, billing and accounts
Our Centre is open for 5days a week from 8am to 5.00pm Monday to Friday. Must be prepared for weekends.
General duties and Skills required:
Preparing consult rooms.
Meticulous cleaning routines adhering to COVID19 protocol.
Assist the Dr and Practice Manager where necessary.
Managing appointments to maximise customer service and clinic efficiency
Providing excellent customer service and patient care
Oversee the day-to-day practice operations
Key Selection Criteria:
We are a very busy clinic therefore the successful candidate must be able to work in a fast-paced environment whilst maintaining high standards of attention to detail and time management whilst working as a valued team member with all other staff members.
The candidate needs to be enthusiastic about learning new skills if required and building upon existing skills and be open to receiving feedback in a positive manner.
Our clinic has a diverse range of patients and carers and it is expected that the successful candidate will portray a calm, polite, friendly, courteous and professional manner at all times and have excellent interpersonal skills enabling competent interaction and positive communication to ensure the best outcomes for all concerned.
It is expected that you are punctual and be well presented at all times.
There is a 4-week cyclical roster and the hours can vary to cover staff/doctor leave and clinic work load.
Previous medical receptionist experience (highly desirable)
Ability to manage high volume inbound calls
Demonstrated initiative and willingness to learn
Excellent interpersonal and communication skills
Experience with data entry, Medicare and DVA claims
Previous experience in using Genie Software (desirable)
Understanding of Medical terminology, medical and allied health professional organisations
Working rights with in Australia
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