Client Relations
1 week ago
Hybrid Remote | Monday–Friday | Mission-Driven Property Company
About Super Property
Super Property helps hard-working Australians achieve homeownership with no deposit required.
Through our compliant no-deposit solution, we guide clients through every step — from finance and legal to property selection — helping them buy their home sooner while improving their overall financial position.
We're one of Australia's most trusted no-deposit homeownership programs, and our mission is simple: make homeownership possible for everyone.
The Role
We're looking for a motivated and empathetic Client Relations & Support Specialist to join our growing team and work directly with our Head of Client Experience.
This role is ideal for someone who's confident speaking with clients, enjoys relationship-building, and finds purpose in helping Australians reach their homeownership goals.
Key Responsibilities
- Call and nurture warm leads who have already enquired about Super Property (no cold calling).
- Guide clients through our online portal, ensuring they understand each step of the process.
- Answer client questions with professionalism and care, providing timely support and updates.
- Maintain CRM records and follow-ups to ensure accurate communication and client progress tracking.
- Collaborate with the Head of Client Experience to improve processes and deliver an exceptional client journey.
About You
You're friendly, reliable, and take pride in creating a positive experience for clients. You're patient, clear, and can confidently explain complex topics in simple terms.
You'll thrive in this role if you:
- Have experience in customer service, client relations, or real estate support.
- Are confident on the phone and in video calls.
- Have excellent written and verbal communication skills.
- Are tech-savvy and comfortable navigating CRMs and client portals.
- Are organised, proactive, and genuinely enjoy helping others.
The Details
Hours:
- Monday & Wednesday: 12 PM – 8 PM
- Tuesday & Thursday: 9 AM – 5 PM
Friday: 9 AM – 3 PM
Location: Hybrid Remote (flexible work-from-home setup with team collaboration days)
- Salary: $70,000 OTE (base + achievable performance bonuses)
- Reports To: Head of Client Experience
Why Join Super Property?
- Be part of a mission-driven team helping Australians achieve homeownership.
- Warm leads only – clients have already shown interest.
- Mentorship & growth under an experienced leadership team.
- A supportive, flexible, and forward-thinking culture.
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