Level 2 IT Support Technician

5 days ago

Burleigh Waters, Queensland, Australia LEVIT8 PTY LTD Full time $60,000 - $90,000 per year

About Us:

At Levit8, we're not just a team, we're a family. Bound by shared values of respect, care, and open communication, we're professionals who excel together. But how do we achieve this?

​Growth is in our DNA: We continually invest in ourselves through education, best practices, and client feedback. Our number one KPI? Client satisfaction, it fuels our constant improvement.

Transparency matters: We believe in genuine partnerships, built on clear communication.

Diversity is our strength: We celebrate the unique skills and knowledge of each team member. This collaborative spirit propels both Levit8 and our clients to greater heights.

The Role:

As a Level 2 Technician, you will be the frontline of our IT support, providing assistance and resolving technical issues to ensure optimal system performance. Your role is crucial in maintaining our reputation for exceptional service and support.

Key Responsibilities:

  • Provide first-level and second-level contact and problem resolution for all users with hardware, software, and applications problems.
  • Resolve user-reported problems using available tools and following procedures and policies for the handling of support cases.
  • Document all user requests and actions taken in the service desk ticketing system.
  • Assist with user access rights, permissions, and systems setup.
  • Work with a team of technicians to share knowledge and contribute to a continuous learning environment.
  • Provide onsite support to our clients utilising a company supplied vehicle when required.

Qualifications:

  • High school diploma or equivalent; certification or degree in IT or related field is a plus.
  • Basic understanding of computer systems, mobile devices, and other tech products.
  • Ability to diagnose and resolve basic technical issues.
  • Excellent communication skills and a customer-oriented attitude.
  • Eagerness to learn and grow in a technical support role.

What We Offer:

  • A competitive salary and comprehensive benefits package.
  • A supportive and dynamic work environment.
  • Training and development opportunities to advance your technical skills.
  • A chance to work with a team of dedicated professionals passionate about technology.

How to Apply:

We are dedicated to delivering exceptional IT solutions and support to our clients. We believe in fostering a culture of innovation, agility, and customer obsession. Join us in driving success on our Managed IT Support Team through exceptional customer service and support. Please submit your resume by clicking 'Apply Now' making sure to include a summary cover letter detailing your experience and why you are the perfect fit for this role.

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