Client Experience Manager

2 days ago

Osborne Park, Western Australia Dovida Full time $80,000 - $120,000 per year

About the Role

As our Client Experience Manager, you'll lead and inspire the Care Management team to deliver exceptional client outcomes and drive business growth. Based in Osborne Park, you'll champion quality, compliance, and innovation — empowering your team to exceed goals while shaping smarter, more efficient care strategies that make a real difference.

Why Join Dovida?

At Dovida, you'll do more than just work—you'll make a meaningful impact in the lives of seniors and their families. We offer a warm, welcoming culture where your expertise is appreciated, and your career can thrive.

Here's what you can expect:

  • A rewarding career with purpose
  • A company that values your contribution
  • A fun, supportive team that feels like family
  • Annual Appreciation Day to celebrate YOU
  • Access to our Employee Assistance Program (EAP)

Key Responsibilities:

  • Represent the organisation professionally and promote our brand within the aged care community.
  • Lead and support Care Managers to build an effective care team and ensure excellent client experiences.
  • Review client services to identify growth opportunities and drive continuous improvement.
  • Oversee care operations and ensure accurate records in RMS, My Aged Care, and the Aged Care Provider Portal.
  • Review and approve Care Plans, ensuring client needs are well-documented and appropriately managed.

About You

A natural leader with a passion for delivering outstanding client care and empowering teams to achieve their best. You have strong experience in aged care or community services with the ability to thrive in a dynamic environment & communicate with confidence.

You bring:

  • Registered Nurse or Clinical experience highly desirable
  • Previous experience leading & managing a team
  • Knowledge and experience of community-based care and support services
  • Experience in identifying, coordinating, and managing care services for home care clients preferably in Aged Care
  • Understanding of Aged Care and Disability related legislation and regulations for home care services
  • Highly efficient and organised with proven time management skills

About Dovida

Dovida is a national provider of high-quality, person-centred home care services. From companionship and personal care to medication reminders and transport, we help older Australians live safely and joyfully at home.

We put people at the heart of every decision—and that includes our team.

Ready to Apply?

Applicants must have full Australian working rights. If you're ready to be part of a company that combines heart and excellence, we'd love to hear from you

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