Logistics Care Specialist

4 days ago

Rhodes, New South Wales, Australia Hatch Full time $60,000 - $80,000 per year

This is a Logistics Care Specialist role with Hilti Group based in Rhodes, NSW, AU
== Hilti Group ==
Role Seniority
- graduate, junior

More about the Logistics Care Specialist role at Hilti Group
What's the role?

The role of Logistics Care Specialist is to proactively resolve all Logistics related customer complaints, provide visibility on customer backorders and timely manage customer returns across the Order To Payment journey.

This role is an exciting role for candidates keen to develop their career in Logistics & Supply Chain Operations.

Who is Hilti?

At Hilti, we are a passionate global team committed to making construction better. As a trusted partner for productivity, safety, and sustainability, we provide our customers innovative solutions that impact the buildings, roads, and infrastructure people rely on every day.

Hilti is where individuals grow lasting careers by exploring possibilities, maximizing their potential, owning their development, and making a real difference every day.

What does the role involve?

  • Proactively resolve customer care notifications and feedback related to logistics for a great customer experience.
  • Process Returns and proactively work with Warehouse team for timely completion of activities
  • Effectively utilize system to record actions taken and characteristics of orders identified as potential failures.
  • Provide Communication on back-order management.
  • Provide support for Account Managers on Logistics related enquiries
  • Develop strong partnerships with materials management/transportation/warehouse teams
  • Develop trust with field sales to increase Account Manager productivity and reduce inbound calls from field
  • Properly handle emails in a timely manner
  • Support training of new team members

Hilti ranked 5th in the World's Best Workplaces for 2024
What do we offer?

Show us what you're made of and we'll offer you opportunities to move around the business – to work abroad, experience different job functions and tackle different markets. It's a great way to find the right match for your ambitions and achieve the exciting career you're after.

By joining Hilti Australia, you'll secure:

  • Learning and Development: We provide many opportunities for you to grow personally and professionally, including our internal development programs, in-house learning academy & mentorship programs
  • Annual leave: 4 weeks annual leave & Leave loading of 17.5% - i.e. you are paid and additional 17.5% of your salary for the days you take annual leave
  • My Days: Extra 5 days of leave for you to enjoy
  • Social Impact: Build a better future for your community by taking two days paid time off to volunteer for non-profits of your choice.
  • Wellbeing: Our team members' physical and emotional well-being is a priority. We offer comprehensive well-being programs and support
  • A diverse and inclusive culture: Diversity, Equity and Inclusion a part of everything we do and is an ongoing commitment for us.
  • Work-life Balance: Our flexible working concept empowers our team members to thrive in their work and balance their working and personal lives.

What You Need Is

  • Bachelor Degree preferred
  • Solid knowledge of SAP systems is advantageous but not mandatory
  • Functional knowledge of logistics processes
  • Solid knowledge of related business processes (i.e. Product Portfolio Management)
  • Excellent interpersonal and customer service skills
  • Strong PC skills including Microsoft Outlook, Excel, Word, and PowerPoint
  • Good communication, organization, and analytical skills
  • Detail oriented and able to handle multiple responsibilities and make decisions

Why should you apply?

We employ 39 different nationalities within Hilti Australia and many more across the globe. We value the unique contributions of each and every member of our diverse Hilti family. Keeping in mind our core values and customer orientation we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

Work somewhere where you are trusted to make a difference. Where you can become your best. Where your curiosity can shape what's next.

Interested? Apply ASAP and we'll review applications as they come in

Before we jump into the responsibilities of the role. No matter what you come in knowing, you'll be learning new things all the time and the Hilti Group team will be there to support your growth.


Please consider applying even if you don't meet 100% of what's outlined

Key Responsibilities

  • Resolving customer care notifications
  • Processing returns
  • Communicating back-order management

Key Strengths

  • Customer service skills
  • Logistics knowledge
  • PC skills
  • SAP knowledge
  • Analytical skills
  • Detail-oriented

Why Hilti Group is partnering with Hatch on this role.
Hatch exists to level the playing field for people as they discover a career that's right for them. So when you apply you have the chance to show more than just your resume.
A Final Note: This is a role with Hilti Group not with Hatch.

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