Customer Success Specialist

1 day ago

Gold Coast, Queensland, Australia Nutrition Warehouse Pty Ltd Full time $60,000 - $80,000 per year
  • Location20 KOHL ST,
    UPPER COOMERA, QLD, 4209,
    Australia
  • Employee TypeFP - Full-time Permanent

Description

We're on the hunt for a Customer Success Specialist who's passionate about helping others, solving problems, and delivering wow-worthy experiences every time

LIFE AT NUTRITION WAREHOUSE

We are Nutrition Warehouse - Australia's leading and largest health and sports supplement retailer, inspiring you to be BUILT FOR LIFE We have over 120 stores nationwide and guess what? We aren't slowing down.

At NW, we live by our five core values: Deliver WOW, Enjoy the Journey, Stronger Everyday, Together We Grow, and Give a Sht. We are committed to exceeding expectations, fostering continuous growth, building a supportive community, and caring deeply about the well-being of our customers. If you're passionate about these values and dedicated to making a positive impact, join us in our mission to inspiring 2 million people to be built for life by 2033

THE ROLE

The Customer Success Specialist supports the business with timely and professional responses to customer enquiries across all platforms, assisting customers with complaints and questions, giving customers information about products and services, taking orders, and processing click and collect, staff purchases and same day orders as well as returns.

Key Responsibilities:

  • Deliver empathetic, accurate, and timely customer service via Gorgias, live chat, email, and social media.
  • Manage basic returns, exchanges, and order tracking through Shopify.
  • Maintain detailed records of customer interactions and support continuous feedback loops.
  • Keep AI responses, macros, and workflows up to date to ensure helpful and accurate support.
  • Stay informed on product knowledge and promotions to assist customers effectively.
  • Collaborate with Ecommerce and Development teams to improve user experience and streamline processes.
  • Confidently use tools like Shopify, Gorgias, Brauz IQ, and Retail Express to support customer service operations.
  • Proactively identify issues, solve problems, and suggest automation or process improvements.

ABOUT YOU

  • Strong understanding of customer service principles, with excellent written and verbal communication, negotiation, and influencing skills. Proven ability to build relationships with customers and stakeholders at all levels.
  • Previous experience in customer-facing or eCommerce support roles preferred. Familiarity with platforms like Shopify, POS systems, Gorgias, and other customer engagement tools is highly desirable.
  • Highly analytical with strong attention to detail. Skilled in troubleshooting, multi-tasking, and handling shifting priorities in a fast-paced environment.
  • Proactive, solutions-focused, and results-driven with a continuous improvement mindset.

THE BENEFITS

By becoming part of the Nutrition Warehouse team, you'll gain access to an exciting range of benefits including:

  • Competitive salary and benefits package
  • Support office FLEX - working arrangements to support your work-life balance
  • Training and development opportunities to make gains in your career
  • Huge discounts on ALL products | EHP Labs, Anabolix, ATP Science, X50, JS Health and more
  • Access to the latest industry innovations – be at the forefront of sports nutrition science.
  • Discounts on private health insurance, gym memberships and your favourite fitness apparel
  • Paid primary and secondary parental leave
  • Ditch the suit and tie - wear your activewear to work

If this sounds like the right opportunity for you, run don't walk Apply Now

  • Courier Driver

    3 days ago

    Gold Coast, Queensland, Australia Envoi Specialist Pathologists Full time $40,000 - $60,000 per year

    Envoi Specialist Pathologists - Private Pathology Practice - Gold Coast opportunityCourier Driver – Casual – Shifts between hours of 8am - 10:30pm Monday to Friday,  and weekend shifts. Approx 20-25 hours per week.An excellent opportunity has arisen for a casual Courier Driver to join Envoi Specialist Pathologists - a private Histopathology practice...

  • Customer Success Team Leader

    3 days ago

    Gold Coast, Queensland, Australia Nutrition Warehouse Pty Ltd Full time $90,000 - $120,000 per year

    Lead the way in creating unforgettable customer experiences We're on the hunt for a Customer Success Team Leader to guide, mentor, and inspire our team while driving service excellence at Nutrition WarehouseLIFE AT NUTRITION WAREHOUSEWe are Nutrition Warehouse - Australia's leading and largest health and sports supplement retailer, inspiring you to be BUILT...

  • Customer Experience Specialist

    3 days ago

    Gold Coast, Queensland, Australia Platinum Business Aviation Centre Full time $60,000 - $90,000 per year

    Join Our Team at Platinum Business Aviation Centre – Gold CoastPlatinum Business Aviation Centre is seeking an exceptional Customer Experience Specialist for our Gold Coast facility. If you're a detail-oriented professional with a passion for excellence and the skills to match, we'd love to hear from you. This is a unique opportunity to contribute to a...

  • Customer Experience Specialist

    2 weeks ago

    Gold Coast, Queensland, Australia Hometime Full time $60,000 - $80,000 per year

    At Hometime, we bring together a diverse team of experts to make short-term rentals better for everyone — homeowners, hosts, and guests alike. With a centralised infrastructure that supports all of our local teams across Australia, we deliver five-star experiences and are on a mission to build Australia's largest collection of professionally managed...

  • Customer Success Manager, Mid-Market

    1 day ago

    Gold Coast, Queensland, Australia Triple Whale Full time $90,000 - $120,000 per year

    What Do We Do?Triple Whale is the source of truth for eCommerce brands. Our platform centralizes the entire analytics stack—from profit tracking and customer insights to marketing attribution and creative intelligence. We empower brands with the visibility they need to make smarter decisions, scale faster, and optimize every dollar spent.Why Triple Whale...

  • Boilermaker

    3 days ago

    Gold Coast, Queensland, Australia Workforce Success Full time $90,000 - $120,000 per year

    Boilermakers - Yatala We're seeking anexperienced Boilermaker to join a growing team in a clean, modern facility based in Yatala. This is a long-term opportunity with genuine temp-to-perm pathways. What You'll Do Fabricate and weld custom structures for manufacturing facilitiesWork on conveyor bases, structural components, and heavy steelInterpret complex...

  • Customer Banking Specialist Gold Coast Area

    1 week ago

    Gold Coast, Queensland, Australia Commonwealth Bank of Australia Full time $60,000 - $100,000 per year

    Thorough training program to kickstart your banking careerAccess to extensive employee benefits & discountsBe part of a collaborative and high-performing culturePlease Note:Customer Banking Specialists30hr per week / 5 days - Monday to FridayOpen to all Gold Coast locations (listed below)Do work that mattersAs the public face of CommBank, the Retail Banking...

  • Product Specialist

    24 hours ago

    Gold Coast, Queensland, Australia NetYourJob Full time $60,000 - $80,000 per year

    Southport & Burleigh, Full Time, AutomotivePlease Quote Reference Number 13401- Integral role representing one of Australia's most in demand brands- Are you from Hospitality? We are looking for you- Join the growing EV revolution with BYD Gold CoastBYD Gold Coast has a dynamic opportunity available for Product Specialists to join our growing team - with...

  • Casual Boutique Coffee Specialist

    7 days ago

    Gold Coast, Queensland, Australia Nestle Operational Services Worldwide SA Full time $45,000 - $65,000 per year

    We Inspire, we Care, we Act, and we iNnovate  Committed to sustainability & B-Corp certified Enjoy a cup of coffee while you work At Nespresso, we believe that we can elevate the world of coffee to drive a positive impact and be a force for good which shapes lives and landscapes for the better. By caring for one another, our farmers, suppliers, and the...

  • Mapping Specialist

    23 hours ago

    Gold Coast, Queensland, Australia Medtronic Full time $80,000 - $120,000 per year

    At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.A Day in the LifeA fantastic brand-new opportunity to join our high performing Cardiac Ablation Solutions (CAS) team...