Customer Experience Support Coordinator

2 weeks ago

Gold Coast, Queensland, Australia ABI Interiors Full time $104,000 - $130,878 per year

We are looking for a one full time and one casual Customer Experience Support Coordinator to join our Customer Experience Team on the Gold Coast.

You will be responsible for responding to and solving customer enquiries over the phone, in person, and via email, online, or social media. If you are interested in customer experience and would like to be part of a supportive team, we'd love to hear from you.

Please apply with your resume and cover letter, clearly specifying which position you are applying for in your application.

What You Will Be Doing:

  • Responding to and solving customer enquiries over the phone, in person, and via email, online, and supporting social media responses when needed.
  • Work to ensure a consistent ABI Interiors' customer experience across all touch points.
  • Input customer information to maintain strong data capture.
  • Complete daily caseloads to a high standard.
  • Proactive and professional collaboration with all customers, teams, and departments.
  • Available to assist other team members and stakeholders with all customer service-related inquiries.
  • Available to work over 7 days in various locations where required to maximise the ABI Interiors experience. Must be available to work some Saturdays.

About You:

  • Available to work a flexible working week where required, including Saturdays.
  • Passionate about creating an exceptional customer experience.
  • Confident, friendly, and patient phone manner.
  • Able to problem-solve.
  • Competent computer skills, including the use of Apple processing systems and working across multiple programs.
  • Experienced with Salesforce, RingDNA or WOO Commerce highly regarded.
  • High attention to detail.
  • Enthusiastic about learning and development.

What we can offer you:

  • Casual: Work 2–3 days per week during our operational hours (Monday–Friday 7:00am – 5:00pm, Saturday 8:30am – 3:00pm)
  • Full-time: Monday–Friday, 9:00 am–5:00 pm, with flexibility to cover Saturdays when required.
  • Working from our brand-new purpose-built HQ with an onsite gym and Pilates studio.
  • Generous company perks, including a free barista coffee and breakfast when working on site.
  • Fun social events so you can connect with your team members.

If this opportunity feels like the right fit for you, we encourage you to apply with your resume and cover letter, highlighting how you can contribute to our team and culture.

About ABI Interiors:

ABI Interiors is a Queensland family business that was established in 2016 after recognising a gap in the market for high-quality, coloured architectural hardware.

Today, we pride ourselves on supplying a comprehensive range of interior fixtures and fittings that are of an exemplary standard. Our in-house Research and Development team uses cutting-edge technology to actualise simplicity, longevity, and durability as the foundation for our designs.

But our promise of quality extends beyond our product offering. We adopt a holistic approach, meaning we strive to uphold excellence across every touchpoint of the ABI Interiors experience. Guided by quality, trust, innovation, passion, and responsibility, our team all share the same belief and commitment that we can enrich lives by enriching spaces.

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