Customer Service

1 day ago

Gold Coast, Queensland, Australia Harmor Services Full time $45,000 - $60,000 per year

About Us

Our purpose at Harmor Liquid Waste Solutions? We're here to deliver cleaner water for our communities & waterways. We are dedicated to providing exceptional products and services to our customers. With two decades of industry experience, we specialise in professional, efficient, and reliable liquid waste solutions for residential, commercial, industrial, and governmental clients. Accredited by the EPA, Harmor is authorised to remove and transport over 30 types of liquid waste, ensuring compliance with local water authority regulations. Our collaborative and innovative work environment empowers every team member to thrive and make a significant impact.

Our Core Values

  • We Do What We Say We Will Do
  • We Protect The Environment And The Safety Of Our Team
  • We Smash Customer Expectations
  • We Are One Team
  • We Are The Benchmark

About the Role

We are looking for an energetic and highly organised Customer Service and Administrative Assistant to support our Queensland Lead and contribute to the smooth running of our operations. This is a varied and fast-paced role that offers a great mix of customer service, administration, and sales support.

You'll be responsible for a range of tasks including invoicing, scheduling, managing customer enquiries, supporting quote preparation, and maintaining CRM updates. You'll also play a key role in following up on social media leads and ensuring accurate document control across our systems. If you're a proactive problem solver who enjoys multitasking and working collaboratively within a supportive team, this role could be a great fit for you.

Key Responsibilities

  • Invoice completed jobs and upload supplier invoices to job records
  • Manage incoming phone calls and email enquiries with a friendly and professional approach
  • Research and add new business leads into the CRM
  • Conduct outbound sales calls and follow up on inbound quote enquiries
  • Prepare accurate quotes and assist with scheduling jobs
  • Finalise and close off reporting for account customer jobs in the relevant portals.
  • Prepare and send quotes in response to social media inquiries.
  • Support the Queensland Lead with day-to-day tasks and administrative duties
  • Maintain and manage company document control systems

About You

Experience: Prior experience in administration, customer service, or sales support

Education: Cert III/IV in Business Administration (desirable)

Tech Skills: Confident using Microsoft Office, Google Workspace, and CRM systems

Communication: Clear, professional communicator—both written and verbal

Organisation: Strong time management and attention to detail

Personal Traits: Proactive, friendly, trustworthy, and flexible

Attitude: Comfortable juggling multiple tasks and stepping in to support where needed

What We Offer

  • Competitive salary package
  • Career development and learning opportunities
  • Extra annual leave day for your birthday

Ready to join our team?

If you're a self-starter who enjoys variety and is looking to make a difference in a growing business, we'd love to hear from you. Apply today

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