Client Service Administrator
2 days ago
**Your key responsibilities
- Act as the first point of contact when responding to transcript requests and enquiries by providing prompt, competent, consistent, and courteous service via telephone and email.
- Undertake the ordering and distribution of court transcripts, with high attention to detail ensuring a high level of customer support to internal and external stakeholders, judiciary, and court users.
- Accurately enter and extract information from records systems and computerised databases to process transcript requests and ensure correct distribution of transcripts.
- Comply with administrative and operational processes, policies and procedures, and legislative guidelines relating to the delivery of quality services to relevant clients and stakeholders.
- Contribute to effective teamwork by developing a detailed understanding of the roles and duties of other team members.
- Actively display diligence, professionalism and confidentiality while handling sensitive information.
- Ensure relevant policies, procedures and legislation are being adhered to while performing all aspects of the role.
- Undertake other tasks as directed.
Applications to remain current for 12 months.
Job Ad Reference: QLD/659357CAP/25
Closing Date: Tuesday, 31 March 2026This work is licensed under a Creative Commons Attribution 3.0 Australia License.**
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