Client Administration Officer

Full-time permanent opportunity | Bald Hills, Queensland

Guide Dogs Queensland is a leading provider of services to Queenslanders living with low vision or blindness. Voted one of Australia's most trusted charities, and with thanks to the ongoing support of the community, we help people with low vision or blindness reach their goals, helping them lead an independent life of their choosing. Our services are all tailored to ensure everyone can fulfil their potential to live a life of independence, participation, inclusion and wellbeing.

The role

Are you a positive, people-focused administrator who wants your work to make a real impact? Guide Dogs Queensland is seeking a proactive and professional Client Administration Officer to join our friendly and dedicated Impact department at our stunning head office location in Bald Hills

This role is central to ensuring our clients receive the highest level of service. You'll provide professional and efficient administrative support while acting as the first point of contact for clients, our practitioners and external organisations. While the work is structured and administrative, each client brings unique needs, giving purpose and the opportunity to contribute to an impactful team that changes lives.

We're looking for someone who can think on their feet, adapt to change, and respond to each client with care and professionalism.

If you love connecting with clients, delivering excellent service, working as part of a close-knit team and getting things done, you'll feel right at home. This role is ideal for a resilient, adaptable self-starter who thrives in a dynamic environment, embraces change, and enjoys supporting others.

Reporting to the Client Administration Manager, in this role, you will:

• Act as the primary point of contact for incoming phone calls and manage all external and internal communications related to clients.

• Provide administrative support for client intake and programs, including scheduling appointments, booking rooms, and arranging travel.

• Maintain accurate and up-to-date client records in Lumary.

• Support the management of referrals and waitlists and ensure accuracy of client records.

• Handle client-related finance tasks such as reconciliation, petty cash, and invoice processing.

• Participate in project work, follow processes, and contribute to continuous improvements in an ever-changing environment.

• Maintain confidentiality while handling sensitive information and contribute to team efforts to achieve operational goals.

About You

Our successful candidate will demonstrate:

• Experience in a similar role, within the allied health, disability, aged care, or related field.

• Exceptional customer service, communication skills, and telephone etiquette.

• Highly developed interpersonal skills and an ability to work effectively in a team environment.

• Excellent problem-solving skills, organisation skills and ability to meet tight deadlines.

• Excellent computer literacy, including the use of Microsoft Office suite, with ability to learn new internal systems and processes.

• A strong client and customer focus and a commitment to person centred service practices.

• Resilience and adaptability, with the ability to thrive in a fast-paced, dynamic environment.

Benefits

• Salary packaging options - up to $18,550 tax free per year

• A rewarding career that makes a real difference

• Great location, beautiful campus

• Wellness initiatives and an Employee Assistance Program for staff and their families

Guide Dogs Queensland has standards of conduct for employees and volunteers to maintain a safe and healthy environment. Our commitment to these standards requires that we conduct background referencing for all persons who will engage in direct and regular involvement with children, young people, and vulnerable adults.

You may also be required to complete video interviews, psychometric testing, and/or a medical check as part of the application process.

How to Apply

Please click on the 'Apply' button to submit your resume and a cover letter (no more than 2 pages) explaining your suitability for the role.