Medical Receptionist
2 hours ago
Medical Administration (Healthcare & Medical)Part-time / Full-time / Casual
St Clair, Sydney NSW
Are you an experienced medical receptionist who enjoys helping patients and keeping a busy practice running smoothly?
We're looking for an organised, reliable and friendly team member to provide front-desk support and assist with patient coordination at our long-standing family-run general practice in western Sydney.
As we transition through an exciting new chapter, we need someone who can hit the ground running - bringing professionalism, empathy and strong attention to detail to ensure every patient feels cared for and supported.
In this role, you will be:
- Greeting patients, managing phone and appointment workflows
- Answering telephone queries for bookings, patient results and general patient queries
- Processing payments (EFTPOS, Medicare, Work Cover, and HotDoc) and follow-up of unpaid accounts
- Managing incoming and outgoing correspondence including scanning, faxes, emails and internal messaging systems.
- Ensure reception and waiting room is presentable and tidy, and completing cleaning tasks set out in the opening and closing procedure
- Adhere to patient privacy and confidentiality legislation
- Assist with medical record requests, file transfers and correspondence
About you:
- You have a high level of professionalism and empathy for our patients.
- You take initiative and have a problem solving attitude
- Previous experience in a medical receptionist role (required)
- Are proficient with Best Practice and HotDoc (required)
- Strong patient-service focus and professional phone manner
- Calm and reliable under pressure
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