Medical Receptionist

Where cutting-edge science meets heartfelt care.

Genea are world leaders in Fertility treatment, we have been providing industry leading success rates for over 35 years and are passionately committed to providing exceptional care to every single patient. With over 50 specialists on our team working Australia wide, Genea is a growing business constantly working to innovate, lift the bar and continually improve outcomes for our patients.

At the core of our business are our people, we work hard to create a workplace that is inclusive, engaging and diverse. Genea is a certified Inclusive Employer (24/25) and Family Friendly Certified workplace, we offer a number of benefits to our staff and truly value the contribution of each individual employee. 

Currently we are in the market for Medical Receptionist to join our Newcastle clinic on a part time basis 2 days a week Thursday and Friday as well as be available for holiday and sick relief as required. Our clinic hours are 7am - 3:30pm Monday to Friday and 8am - 12pm Saturday. 

This role will see you providing support to our Fertility Specialist as well as front desk reception and administrative support to the clinic. As you will be the first point of contact for patients, you will be someone who is patient-focused, courteous and understanding. We are looking for an enthusiastic candidate who is well organised with attention to detail and who can ensure a welcoming environment for our patients.  

We are seeking an experienced receptionist/administrator for this role, someone who is confident in working on a front desk reception while providing a range of administrative support tasks.

To be successful in this role you will have excellent administration skills, confidence with learning new systems, the ability to work in a busy role, with exceptional customer service skills (this is key to the service & care we provide our Genea patients). 

Flexibility will be key to your success in this clinic and the ability to work in a team environment. Excellent communication skills with a friendly and polite phone manner and a high level attention to detail. 

Understanding of confidentiality requirements for a medical practice.

Having excellent computer skills (email, word and excel) and the ability to learn new software is essential.

Our staff tell us it is the people they work with that makes them stay, the Genea family. That, and our exceptional success rates. It is pretty special working for one of Australia's leading Fertility clinics.

And what's in it for you?

We know it's important to look after our staff, so Genea offers a number of perks including;

• Glow - Our rewards portal - be recognised by both your managers are peers. Access discounts at over 350+ retailers as well as accessing recipes, fitness classes and mindfulness sessions
• Learning and development – Ongoing opportunities for continuous education through Education Days, internal development, conference opportunities and companywide initiatives
• Certified Inclusive Employer workplace - Confidence in knowing you are joining an organisation who has achieved the benchmark for workplace inclusion across a number of diversity areas. Genea is committed to providing ongoing training, development as well as actions through our working group to continue to evolve in this space. 
• Certified Family Friendly workplace 2024/25 – A global benchmark for a family inclusive culture which is reviewed annually. This ensures continuous improvement and evolution of our workplace ensuring all staff are best supported in the context of their individual circumstances.