Allied Health Receptionist

3 hours ago

North St Marys, New South Wales, Australia Whole Family Health Full time $60,000 - $90,000 per year
About Us

Whole Family Health is a small, welcoming allied health clinic in St Marys, Western Sydney, providing therapy primarily for children and pets living with disabilities. We're a close-knit, supportive team of professionals who believe every family deserves care that's personal, inclusive, and kind. Around 80 families trust us because we take the time to listen, build genuine relationships, and deliver excellent, compassionate care that makes a real difference in our community.

About the Role

We're looking for an Allied Health Receptionist who loves people, pets and numbers — someone with great attention to detail and a calm, friendly presence. You'll keep the front desk running smoothly and help ensure our families and clinicians feel supported every day.

You'll be guided by clear systems and supportive colleagues while managing:

  • Client bookings, intake, and general enquiries
  • Daily invoicing in Splose
  • Processing plan-manager remittances and allocating payments in Xero
  • Tracking and invoicing staff non-face-to-face time
  • Following up on outstanding accounts with professionalism and empathy
  • Preparing service agreements and support plans
  • Maintaining stock, equipment, and supplies
  • Liaising with veterinarians for pet-related reports
  • Ad-hoc administration and project support as needed
About You

You'll thrive here if you're ethical, organised, and motivated by meaningful work.

Essential:

  • At least 1 year of experience in administration or accounts
  • Experience in human or veterinary health environments
  • Excellent written and verbal communication skills
  • High attention to detail and ability to follow procedures
  • Confident using Xero and Microsoft Office 365 (Word, Excel, Teams)
  • Willing to learn Splose medical software (training provided)
  • Commitment to long-term, relationship-based work with families

Highly desirable:

  • Bookkeeping or business administration qualification
  • Knowledge of NDIS processes
  • Previous customer service or client-facing experience

Mandatory:

  • Police Check, Working with Children Check and NDIS Worker Screening Check (or willingness to obtain prior to commencement)
  • Unrestricted Australian work rights
Why You'll Love Working With Us

Flexible hours – full-time or part-time options, with hybrid work available once trained

Option for a 4-day condensed work week

Free private gated parking, or a short walk from St Marys train station

Opportunities to develop skills in the areas that interest you most

Friendly, values-based team culture with plenty of laughs every day

How to Apply

If you're looking for a purposeful role where your work truly makes a difference, apply now via Seek with your resume and short cover letter outlining why you'd be a great fit for Whole Family Health.

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